William Smith
Cambridge,
Summary
Highly organised office professional, experienced in various administrative and data focused roles within customer focused environments.
Intentional in providing a valued difference to any company, client or colleague worked with.
Overview
10
10
years of professional experience
Work History
Virtual Assistant
Saint Financial Group
07.2023 - Current
- Monitoring emails, organising inboxes, and prioritising messages for clients.
- Answering phone calls to provide information, scheduling appointments and receiving detailed messages.
- Large volumes of data entry and document management.
- Maintaining a well-organised database system for improved information accessibility in daily operations.
- Elevating client experience by providing timely customer support via phone calls and emails.
- Contributing to company growth for clients by identifying business opportunities through lead generation activities.
- Preparation of payment runs in a timely manner.
Finance Assistant
Scotsdales
11.2020 - 05.2023
- Leading the crucial management of the company's database, ensuring all products are on file with correct information including product codes, prices points, margins and promotional discounts.
- Providing general administrative support, using initiative when communicating with colleagues to establish smooth running of the business.
- Producing and processing invoices using Sage.
- Analysing sales transactions, producing summary reports.
Data Entry
Cambridge Assessment
08.2020 - 09.2020
- Entering results details from thousands of students onto spreadsheets as part of the assessment process for international exam papers.
- Analysing data on the company's bespoke databases, always ensuring accuracy and efficiency.
Administrator
Cambridge Assessment
10.2019 - 12.2019
- Entering and analysing student scores using the company's data management systems
- Printing labels and distributing files to the relevant team within the department.
Data Analyst
Johnson Matthey
02.2019 - 07.2019
- Analysing and entering data relating to catalytic converters/prototypes onto bespoke database systems. Maintaining key accuracy due to the magnitude of cost value in products and large volume of order placements.
- Extensive use of SAP database systems.
- Updating and maintaining accuracy of excel spreadsheets.
- Establishing successful relationships with clients, a key part in ensuring long term loyalty, securing contracts and delivering expectations.
Data Administrator
Pret-a-Portrait
09.2018 - 12.2018
- Loading thousands of school photo images onto a bespoke database, producing viewing instructions for customers.
- Selecting example images for each pupil to be shown to customers on their respective viewing instructions.
Booking-in Administrator
Cambridge Assessment
05.2018 - 07.2018
- Providing general administration to the booking in team, assisting with the processing of items upon delivery on a regular basis throughout the day.
- Entering data onto Excel spreadsheets and bespoke databases
- Filing.
Fraud Apprentice Administrator
Cambridge City Council
03.2015 - 09.2016
- Responsible for Fraud related administration, including database management, case file preparation and management of Fraud mailboxes and hotlines.
- Typing audio transcripts from interviews under caution.
- Diligently taking details of allegations from various sources, allocating them appropriately to an investigator, opening case files on the in-house database and carrying out relevant intelligence and background checks.
- Providing an all-round support role for senior investigators, assisting with investigations by obtaining evidence/intelligence.
- Individually undertaking investigations from commencement to completion.
Volunteer Museum and Gallery Assistant
Royston Museum
06.2014 - 12.2014
- General administration duties.
- Preparing exhibits for busy public events, often with thousand of visitors attending.
- Updating spreadsheets and case management systems.
- Front of house work greeting customers upon entry.
Education
Functional Skills IT -
Cambridge Regional College
01.2016
Functional Skills Mathematics -
Cambridge Regional College
01.2016
NVQ Level 2 - Business Administration -
Cambridge Regional College
01.2016
Functional Skills English -
Cambridge Regional College
01.2016
4 GCSEs - Grades A-C -
Freman College
01.2014
Skills
- Reporting and documentation
- CRM management
- Microsoft Office
- Data analysis and management
- Document preparation
- Business administration
Timeline
Virtual Assistant
Saint Financial Group
07.2023 - Current
Finance Assistant
Scotsdales
11.2020 - 05.2023
Data Entry
Cambridge Assessment
08.2020 - 09.2020
Administrator
Cambridge Assessment
10.2019 - 12.2019
Data Analyst
Johnson Matthey
02.2019 - 07.2019
Data Administrator
Pret-a-Portrait
09.2018 - 12.2018
Booking-in Administrator
Cambridge Assessment
05.2018 - 07.2018
Fraud Apprentice Administrator
Cambridge City Council
03.2015 - 09.2016
Volunteer Museum and Gallery Assistant
Royston Museum
06.2014 - 12.2014
Functional Skills IT -
Cambridge Regional College
Functional Skills Mathematics -
Cambridge Regional College
NVQ Level 2 - Business Administration -
Cambridge Regional College
Functional Skills English -
Cambridge Regional College
4 GCSEs - Grades A-C -
Freman College
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