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Overview
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Education
Skills
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William Sharif

Hants,Basingstoke

Summary

Accomplished software tester with extensive experience in Agile and Scrum environments, specialising in comprehensive testing methodologies including regression, compatibility, and performance testing. Proficient in developing test scripts, executing test scenarios, and managing defect tracking using tools such as Jira and Teraterm. Demonstrates a thorough understanding of the software development process and the full software testing life-cycle. Adept at working under pressure to meet strict deadlines while maintaining high QA & QC standards. Career goals include advancing expertise in automation testing and contributing to innovative software solutions.

Sharp Software Test Engineer with extensive experience in running test programs and modifying systems. Quick to identify and fix bugs and issues. Resourceful and meets timely deadlines.

Seasoned professional focused on software testing and quality assurance. Bring robust capability in manual and automated testing, ensuring software functionality and performance meet design specifications. Utilise systematic and creative problem-solving skills in debugging and proposing fixes, enhancing product reliability and user experience.

Skilled IT professional with background planning system testing to strengthen current processes. Proven track record of capturing impressive insights to fuel business results. Confident communicating with technical and non-technical audiences to influence decision-making. Critical thinker championing best practices.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Focused test analyst with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Analytical Analyst skilled in transforming complex data into actionable insights. Enhanced operational efficiency and supported strategic decision-making through impactful data analysis and innovative solutions. Known for delivering clear, concise reports that guide business strategies and drive measurable improvements in performance. Proactive individual with strong focus in obtaining work experience in engineering field. Eager to assist team with test procedures to examine functionality of software. Flexible with challenging situations and demanding deadlines.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work history

Software Test Engineer / QATest Analyst

Sony
Basingstoke
04.2016 - 03.2025
  • Investigation and recreation of outstanding issues, taking appropriate follow-up action in order to resolve them
  • Contributing to the knowledgebase of problems and solutions, making information available to internal customers through appropriate systems
  • Supporting test equipment Operation of remote diagnostics equipment
  • Analysing the requirements to produce test plans and test scripts
  • Assisting in problem prevention planning
  • Conducting functional test execution using manual and automated test scripts
  • Identifying defects in the software and working with the project team to see defects through to resolution
  • Accurately monitoring and recording results in test documentation
  • Preparing detailed test plans, acceptance criteria and test scenarios for each project
  • Liaising with developers and programmers to swiftly resolve faults
  • Analysing, writing reports & communicating results to colleagues & managers
  • Monitoring the testing process and identifying and logging test failures
  • Involved in Performance Testing, and Smoke Testing
  • Operating System: Window and Linux
  • Bug Tracking Tools: Jira, Bugzilla
  • SDLC: Experience with Software Development Life Cycle (SDLC)
  • Participation in Test Planning Process and developing Test Plan
  • Creating, Managing and Executing Test Cases
  • Analysing and Understanding System Functionalities
  • Improved code coverage analysis thereby increasing confidence in product release decisions.
  • Participated in design reviews, providing valuable input that increased product reliability.
  • Improved software quality by conducting rigorous testing procedures.
  • Created troubleshooting guidelines, reducing downtime significantly during project run times.
  • Trained junior testers to ensure continuity and consistency in the department's operations.
  • Documented test cases for reference and future use.
  • Streamlined testing process with implementation of new methodologies.
  • Defined testing scope and requirements for specific features or products.
  • Communicated complex errors and issues clearly to technical and non-technical colleagues.
  • Kept keen knowledge of industry standards and verified testing procedures to maintain compliance.
  • Analysed existing products to identify areas for improvement and development of new features.
  • Extracted software testing requirements from business requirements and functional specifications.
  • Enabled validation of critical product line releases by performing user acceptance testing.
  • Perfected documentation process, making it easier for team members to understand steps taken during testing phase.
  • Performed usability tests with different demographics enhancing overall user satisfaction.
  • Analysed user feedback to improve overall application functionality.
  • Conducted regression testing, ensuring consistent software performance.
  • Identified bugs, resulting in smoother user experience.

Software Test Analyst

Ministry of Justice Cardiff
Cardiff
04.2015 - 04.2016
  • Analysing requirements from the clients
  • Participating in preparing test plans
  • Preparation of project plans
  • Preparing test cases, test scenarios
  • Defect tracking
  • Communication with the test lead
  • Conducting review meeting with the clients
  • Maintained detailed records of bugs detected during testing phases, facilitating easy reference for troubleshooting teams.
  • Optimised functionality by conducting thorough regression tests on new software releases.
  • Utilised advanced debugging tools, enhancing accuracy and speed of error detection processes.
  • Demonstrated excellent problem-solving skills whilst troubleshooting complex software issues.
  • Managed team dynamics effectively during high-stress periods, ensuring smooth project completion.

Outcome Tester

Lloyds Banking Group Cardiff
Cardiff
05.2014 - 02.2015
  • Meeting with system users to understand the scope of projects
  • Working with software developers and project support teams
  • Identifying business requirements, project planning
  • Monitoring applications and software systems, stress testing
  • Performance testing, Functional testing
  • Writing and executing test scripts, running manual and automated tests
  • Testing in different environments including web and mobile
  • Writing bug reports, Resource planning

Software Test Analyst

Conduit (British Gas)
Cardiff
06.2013 - 05.2014
  • Tasked with projecting a professional company image through phone interaction with new and existing clients
  • Main duties include answering customer enquiries, resolving their problems, upselling, and making appointments for engineers
  • Diagnosing and resolving a wide range of technical issues over the phone
  • Take ownership of a call and seeing it through to closure
  • Escalating calls and issues where necessary to senior managers & team leaders
  • Investigating and implementing ways of reducing calls to the Help Desk
  • Ensuring that all call details are captured and entered in the logging software
  • Updating support documentation
  • Answering & responding to all calls & requests within agreed time scales
  • Validated fixes were provided by developers, assuring complete resolution before launch.
  • Performed intricate code analysis, resulting in quicker bug identification and resolution.
  • Maintained detailed records of bugs detected during testing phases, facilitating easy reference for troubleshooting teams.
  • Optimised functionality by conducting thorough regression tests on new software releases.
  • Implemented test automation tools, improving the efficiency of the testing process.
  • Utilised advanced debugging tools, enhancing the accuracy and speed of error detection processes.
  • Implemented test automation tools, improving efficiency of the testing process.
  • Validated fixes provided by developers, assuring complete resolution before launch.
  • Exceeded project deadlines through efficient management of resources and prioritisation of tasks.
  • Developed comprehensive test plans prior to execution, guaranteeing well-structured analyses of potential issues.

Test Analyst

Legal & General Cardiff
Cardiff
01.2013 - 06.2013
  • Administer all account transactions and respond to customer inquiries and ensure excellent customer service
  • Develop and maintain relationship with customers and assist to generate sales opportunities for financial products of company
  • Analyze and resolve all customers’ issues for servicing, product openings and maintenance for same
  • Assist departments to open new accounts for existing and new customers and assist in efficient completion of all application forms

Outcome Tester

GE Money Home Lending
Watford
11.2011 - 12.2012
  • Dealing with customer complaints regarding the mis-selling of payment protection insurance (PPI)
  • Decision-making with regards to whether complaints should be upheld or rejected
  • Managing a caseload effectively
  • Where necessary liaising with the customer in relation to their complaint

Test Analyst

ZURICH Insurance
Cardiff
08.2008 - 09.2010
  • In depth knowledge of Aggregators
  • Involved in Test Plan preparation and creating Test Cases from Design Documents
  • Involved in Web Application Testing
  • Performed Regression testing, System testing, Functional testing and User Acceptance testing
  • Data Interrogation and Manipulation techniques using SQL language in major Databases
  • Used COE incident management reporting system
  • Worked on Info2000 Common platform

IT Support Analyst

Tesco
Cardiff
07.2006 - 07.2008
  • As an IT consultant, main duties and responsibilities are to provide guidance to clients with regard to technology
  • IT infrastructures and enabling major business process through enhancements to IT
  • Meeting with clients to determine requirements
  • Working with clients to define scope of project
  • Planning timescales and resources needed
  • Clarifying client's system specifications and understanding their work practices
  • Travelling to customer sites
  • Optimised network performance with routine system checks.
  • Assisted in the migration of servers for smoother transitions.
  • Contributed to helpdesk operations by answering customer queries.
  • Investigated and diagnosed customer's technical and product queries.
  • Tested new software applications before deployment.

Education

Post Graduation Diplomas - IT & Business

01.2007 - 01.2008

Computer Science Diploma - undefined

01.2004 - 01.2005

BBA - undefined

01.2005 - 01.2007

Bachelor of Business Administration - Business

University of Wales
Cardiff
01.2008 - 09.2010

Skills

  • Test Plans
  • Functional Requirement
  • Teraterm & Firebadger
  • Regression Testing
  • Compatibility Testing
  • Migration Testing
  • Performance Testing
  • Defect/Bug Tracking
  • Test Strategies
  • SQA Testing
  • Executing & Managing
  • Requirement Analysis
  • Developing test scripts
  • Execution of test scenarios
  • Integration Testing
  • Software Manuel testing
  • QA & QC Standards
  • Agile and Scrum experience
  • System Testing
  • Alfa & Beta Testing
  • Functional Testing
  • Black Box Testing
  • Smart TV Apps Testing
  • Legacy Testing
  • Jira
  • Feature Testing
  • Automation Testing-QTP-VB Scripting
  • Robustnest Testing
  • STLC & SDLC
  • Data Management
  • Debugging
  • Scripting
  • Smoke Testing
  • Agile software development
  • Programming concepts
  • Testing methodologies
  • Project plans
  • Knowledge of user documentation
  • Training documents & user acceptance plans
  • Knowledge of functional
  • Reliability and performance testing
  • Experience of working in pressured environment to strict deadlines
  • Able to test multiple projects at the same time
  • Extensive knowledge of Open GI applications & MS Office Suite
  • Commercial experience at a Tester within a Agile Development environment
  • Ability to learn new software quickly
  • A thorough understanding of the software development process
  • Extensive knowledge of the full software testing life-cycle
  • Cloud technologies familiarity
  • Efficient time management
  • Client communication competence
  • Non-Functional tests
  • Defect reporting tools usage
  • White box testing
  • Mobile application testing experience
  • Experience with devops tools
  • Scripting language knowledge
  • Security testing techniques
  • Adaptability in tech environment
  • Performance testing tools utilisation

Custom

  • Academic Scholarship.
  • Ended Professional Conferences.
  • Significant Class and work Presentations.
  • Organization, Community Service or any other Volunteer Work.
  • Certification/Licenses.
  • Captain of Sports Team.

Timeline

Software Test Engineer / QATest Analyst

Sony
04.2016 - 03.2025

Software Test Analyst

Ministry of Justice Cardiff
04.2015 - 04.2016

Outcome Tester

Lloyds Banking Group Cardiff
05.2014 - 02.2015

Software Test Analyst

Conduit (British Gas)
06.2013 - 05.2014

Test Analyst

Legal & General Cardiff
01.2013 - 06.2013

Outcome Tester

GE Money Home Lending
11.2011 - 12.2012

Test Analyst

ZURICH Insurance
08.2008 - 09.2010

Bachelor of Business Administration - Business

University of Wales
01.2008 - 09.2010

Post Graduation Diplomas - IT & Business

01.2007 - 01.2008

IT Support Analyst

Tesco
07.2006 - 07.2008

BBA - undefined

01.2005 - 01.2007

Computer Science Diploma - undefined

01.2004 - 01.2005

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William Sharif