William Robinson

• Manage and organise sensitive information, maintaining confidentiality and integrity at all times
• Maintained accurate records and databases with high attention to detail
• Communicate professionally and efficiently with colleagues
• Handle enquiries efficiently and ease the workload of other colleagues

Key Skills:

• Organisation
• Attention to detail
• Confidentiality
• IT proficiency

• Remained calm under pressure, ensuring better performance during peak hours.
• Managed conflict and resolved customer complaints in a polite, controlled and solution-focused manner
• Built strong communication skills by interacting with a wide range of people and responding to their needs

Key Skills:

• Communication
• Multi-Tasking
• Teamwork
• Situational Awareness
• Decision-making

• Led and supervised groups of children, ensuring their safety and well being
• Managed behaviour through patience and reciprocated respect
• Demonstrated leadership by organising activities, motivating children and setting an example
• Handled challenging situations calmly resolving conflicts fairly and maintaining control of the group

Key Skills:

• Patience
• Leadership
• Conflict management
• Decision-making