William Powell
Sturminster Newton,Dorset
Summary
Highly motivated and upbeat professional with a unique background as a watersports instructor and former UK infantry soldier. Proven track record of delivering exceptional "guest experiences" in high-pressure, high-volume environments. Expert in dynamic risk assessment and safety management, with a passion for creating memorable, sociable experiences on the water. Thrives in high-pressure, guest-facing environments and looking to further certifications to support flotilla and resort-based operations.
Overview
7
7
years of professional experience
Work history
Lance Corporal
British Army
Chepstow, Monmouthshire
08.2020 - Current
- Briefing & Communication: Expert in breaking down complex technical skills into simple modules for junior personnel—a skill directly transferable to conducting daily flotilla route briefings.
- Emergency Response: Highly trained in incident management and first aid, maintaining a calm and decisive demeanor during high-pressure situations.
- Operational Discipline: Strictly enforced Standard Operating Procedures (SOPs) to mitigate risk, ensuring the safety of the team in inherently dangerous environments.
- Logistical Coordination: Planned and executed the movement of personnel and specialist equipment to remote locations, ensuring 100% functionality and readiness.
Kitesurfing Instructor
Poseidon Watersports
Poole Harbour, Dorset
06.2019 - 07.2020
- Safety & Rescue Operations: Maintained constant "eyes-on" safety watches and performed deep-water rescues/equipment recovery in challenging offshore conditions.
- Guest Experience & Confidence: Expertly managed student anxiety and "fear factor" through empathetic coaching, building client confidence in the water.
- Site Assessment: Conducted daily dynamic risk assessments of wind, tide, and sea conditions to ensure operational safety limits were never exceeded.
- Equipment Maintenance: Responsible for rigging, tuning, and maintaining technical assets to ensure 100% serviceability for the center.
Customer service
Sainsbury's
Coalpit Heath, South Gloucestershire
01.2020 - 08.2020
- High-Volume Interaction: Managed fast-paced environments to ensure a positive guest experience during peak operational hours.
- Conflict Resolution: Developed strong interpersonal skills by resolving customer grievances professionally and efficiently.
- Compliance: Adhered to rigorous health and safety protocols to maintain a safe environment for the public.
Education
BTEC Level 3 Extended Diploma - Sport and Outdoor Adventure
Rockley Education
PooleGCSEs -
John Cabot Academy
BristolSkills
Previous qualifications will be updated:
- BKSA LEVEL 1 ITC Course
- Power Boat Level 2
- RYA First Aid
- Dingy Instructor
Qualifications looking to obtain before the start of the season:
- RYA Day Skipper
- FREC 3 (First Response Emergency Care – Advanced Pre-hospital qualification)
- VHF Short Range Certificate
- STCW Basic Safety Training
- -BSUPA Level 1 Instructor
Affiliations
- Kitesurfing, surfing, bouldering & squash
References
References available upon request.
Timeline
Lance Corporal
British Army
08.2020 - Current
Customer service
Sainsbury's
01.2020 - 08.2020
Kitesurfing Instructor
Poseidon Watersports
06.2019 - 07.2020
BTEC Level 3 Extended Diploma - Sport and Outdoor Adventure
Rockley Education
GCSEs -
John Cabot Academy