William Pedrick

Ensured safety regulations by weekly flushing of low usage water outlets, preventing bacterial risks such as legionella, and maintaining updated logs. Managed efficient operation of commercial and domestic water softeners by topping up necessary salts.

Supported team members across various roles, primarily in plumbing tasks, demonstrating strong teamwork and collaboration to enhance overall team effectiveness.

Provided administrative support to managers and team members.

• Ensuring all tools are fit to use.
• Installing a range of garage doors depending on client.
• Proving top customer service to clients met/spoken to.
• First person customer service
• Being on hand for stock take and deliveries

• Transitioned to Rock Salt from sister company
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximized efficiency and minimized waste.
• Oversaw line cleaning and cellar management.
• Ordered beverage and equipment stock by analyzing sales and customer trends.
• Been on hand to cover any shifts even at last minute
• Trained any new members of the team
• Used ideas to bring the restaurant forwards and become more popular
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Monitored bar expenses and operations to minimize costs.

• Trained new hires and set up mentoring relationships to drive team performance.
• Dealt with customer complaints and rectified product and service issues.
• Served tables with impeccable service
• Handled bookings and occasions

• Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
• Cleaned up sites after shifts, organized tools and secured supplies in designated storage units.
• Manually sorted and loaded goods.
• Kept workspaces clean and organized with regular attention.
• Complied with health and safety regulations during operation of equipment.

• Managed fast paced customer turnover whilst maintaining great customer service
• Held many roles: Restocking, Cash up, Kitchen prep, FOH service, Waiting on tables, Cleaning.
• Created a warm, friendly atmosphere through positive guest interactions.
• Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
• Remained flexible to change shift patterns and cover absences with minimal notice.
• Handled complaints and conflict with diplomatic approach.

• Operated cash registers with accuracy and processed cash and card transactions.
• Assisted customers in locating specific items to boost satisfaction.
• Restocked and helped maintain a presentable shop floor