William Parker-Trigg
Gloucester,Gloucestershire
Summary
Attentive Assistant Store Manager offering over 4 years working in the retail industry. Focused and enthusiastic with strong background building strong and successful teams and creating positive working environments. Successful at ensuring positive turnover around team and store performance. A keen eye for trends and a passion for customer experience and service. An in depth knowledge of sales and budgets / targets, with knowledge on how to achieve those set. Now looking for a company that promotes from within and rewards the highest achievers.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Store Manager
Storage King
Gloucester, Gloucestershire
04.2023 - Current
- Carefully monitoring KPIs and Forecasts to ensure targets are met and Improvements are made where possible.
- Improved store ability to meet and exceed customer expectations
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Understood what drives overall business success and prioritised and delivered quality results.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Kept awareness of competitor activity and developed ideas to promote store.
Duty Manager
Tesco
Gloucester, Gloucestershire
08.2021 - 04.2023
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Met health and safety guidelines to maintain compliant working environments.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Scheduling colleagues and managing payroll to remain within budget per quarter. Signing off both daily and weekly cash finalisations, investigating and discrepancies.
- Managing a team of 20+ colleagues across the store, supporting and empathising where necessary.
- Being responsible for leading the team in new company led initiatives, keeping close to relevant KPI's to ensure positive turnover.
- Managing sickness and absence, following correct policies and procedures where necessary.
- Managing colleagues performance and having regular review meetings / catch up's, highlighting strengths and areas for improvement.
Customer service advisor
Tesco
Gloucester, Gloucestershire
03.2020 - 08.2021
- Offered prompt solutions to maintain customer satisfaction.
- Established positive relationships with clients by going extra mile to build rapport.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Supervising a team of 6 or more colleagues at one time, covering holidays and training to be manager.
- Successful running of the customer service desk, dealing with all queries in a timely and effective manner.
Education
A-Levels - Fine Art
Wyedean School and 6th Form Centre
Chepstow 09.2018 - 03.2020
A-Levels - Graphic design
Wyedean School and 6th Form Centre
Chepstow 09.2018 - 03.2020
A-Levels - Photography
Wyedean School and 6th Form Centre
Chepstow 09.2018 - 03.2020
Skills
- POS software expertise
- Customer rapport
- Sales strategies
- Retail sales
- Customer service
- Loss prevention
- Employee training
- Customer satisfaction
- Team-orientated
- Store management
- Outstanding communication skills
- Exceptional leader
- Retail inventory management
Languages
English
Native
Timeline
Assistant Store Manager
Storage King
04.2023 - Current
Duty Manager
Tesco
08.2021 - 04.2023
Customer service advisor
Tesco
03.2020 - 08.2021
A-Levels - Fine Art
Wyedean School and 6th Form Centre
09.2018 - 03.2020
A-Levels - Graphic design
Wyedean School and 6th Form Centre
09.2018 - 03.2020
A-Levels - Photography
Wyedean School and 6th Form Centre
09.2018 - 03.2020
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