Summary
Overview
Work History
Education
Skills
Timeline
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William O'Connor

Front Of House Hospitality Manager
Poulton

Summary

Ever since my father made me watch the Battle of Britain as a child and bought me my first Airfix kit, I have had my heart set on being able to fly. Fourty hours towards a Private Pilots Licence and eight years as a member of the Air Cadets, attaining the rank of Cadet Warrant Officer, has further developed my passion and desire to fulfill a lifelong dream in the aviation industry. My experience working in hospitality has enabled me to work effectively in time and pressure sensitive environments, comfortably leading teams to meet business expectations. As a keen motorcyclist, I spend a lot of my free time disassembling and servicing my motorcycles, keeping them at a high running standard.

Overview

7
7
years of professional experience

Work History

Front of House Manager

Jolly Nice
7 2023 - Current
  • Developed and maintained relationships with suppliers of produce and packaging, while maintaining efficient stock control.
  • Training new staff on company policy, daily service operations and correct food handling techniques.
  • Implemented procedures and standards, assisting the business to obtain a five star food safety rating.
  • Manage staff scheduling across three departments.
  • Direct point of contact for up to thirty members of staff, resolving disputes and maintaining high morale and motivation.

Airfield Operative/Winch Driver

Cotswold Gliding Club
03.2023 - 07.2023
  • Managed the operation of the glider winch, liaising with the duty instructor, to ensure safe and efficient daily flying operations.
  • Built strong relationships with gliding club members, providing a positive experience and learning preferred winching techniques for individual pilots.
  • Carried out general maintenance around the airfield, including runway repairs and daily inspections and servicing on machinery and vehicles used on site.
  • Used every available opportunity to gain gliding experience outside of working hours.

Shift Supervisor

Jolly Nice
3 2021 - 2 2023
  • Produced high quality coffee and food, working in both front of house and kitchen sides of the business.
  • Maintained high standards and responded to customer grievances professionally where required.
  • Ordering of produce for the kitchen, upholding strict stock control and rotation.
  • Displayed strong leadership and communication skills, most notably by managing the busiest day to date at the time, with a short staffed team, while maintaining expected standards.

Junior Chef

The Falcon Inn
09.2017 - Current
  • Preparation of high volumes of produce and menu items promptly ahead of service.
  • Operating efficiently and flexibly, using strong communication among kitchen and front of house team to navigate busy service periods.
  • Maintaining high standards and self discipline while performing under pressure.

Education

A Level - Business Studies - B

Marling Sixth Form
Stroud
04.2001 -

A Level - Geography - B

Marling Sixth Form
Stroud
04.2001 -

Level 3 - Food Safety For Managers

Jolly Nice
01.2024 -

Skills

Team Leadership

Attention to Detail

Problem Solving

Task Loading

Strategic Planning

Timeline

Level 3 - Food Safety For Managers

Jolly Nice
01.2024 -

Airfield Operative/Winch Driver

Cotswold Gliding Club
03.2023 - 07.2023

Junior Chef

The Falcon Inn
09.2017 - Current

A Level - Business Studies - B

Marling Sixth Form
04.2001 -

A Level - Geography - B

Marling Sixth Form
04.2001 -

Front of House Manager

Jolly Nice
7 2023 - Current

Shift Supervisor

Jolly Nice
3 2021 - 2 2023

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William O'ConnorFront Of House Hospitality Manager