William Newham

Assisted customers in identifying suitable automotive and habitation parts. Facilitated B2B sales through effective communication over phone, email, and in person. Handled transactions and generated pro-forma invoices using CRM systems.

Handling of a broad range of retail responsibilities including fulfilling online and in-store customer orders, providing excellent customer service, and managing and processing stock deliveries. I am also responsible for maintaining a clean, well-merchandised shop floor through effective facing up and stock presentation. A key part of my role involves achieving set targets for sales and customer email sign-ups, both of which I consistently meet or exceed. This reflects my strong communication skills, product knowledge, and ability to build positive customer relationships in a busy retail environment.

Part-Time multirole job at aviation parts trader ranging from administrative roles such as data cleansing, contact additions, company research to warehouse jobs packing orders and storage optimisation while ensuring transparency in business-to-business sales and ensuring correct certification with parts to international companies including major airlines.

School Uniform retailer support for varying schools such as Eton, Abingdon and schools in Scotland and southern England, offered primarily customer support through email, phone and live chat. Extensively utilised Microsoft Excel in order to track backorders, customer enquiries, book client appointments and to coordinate and more generally keep track of liaisons with suppliers and contracting companies to keep record of stock. Dealt with customer enquiries and members of public within record peak-sales season whilst implementing company-wide changes as customer support shifted to being predominantly online whilst expanding nationwide.