Overview
Work History
Education
Skills
Hobbies and interests
Timeline
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WILLIAM NEILD

Liverpool,merseyside

Overview

21
21
years of professional experience

Work History

Assistant Manager

Club 3000 bingo
liverpool
05.2016 - 06.2025
  • Resolved customer complaints by providing effective solutions and maintaining professionalism.
  • Trained new employees on company policies, customer service excellence, and sales techniques.
  • Monitored staff performance and supported development of improvement plans.
  • Checked supply stocked and placed new orders, keeping levels balanced between expected demand and budget targets.
  • Organised special bingo events, attracting large audiences and enhancing community engagement.

Bingo Assistant

the carlton bingo
01.2004 - 05.2016
  • Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
  • Observed gaming rules and regulations during bookmaking for compliance with government legislation.
  • Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly.

Education

NVQ Level 2 - ICT

Hugh Baird College
Bootle
01-1983

Skills

  • Customer service
  • Team building
  • Staff development
  • Leadership skills
  • Excellent communication
  • Problem solving
  • Customer engagement
  • Strategic planning

Hobbies and interests

  • spending time with family
  • pool and darts

Timeline

Assistant Manager

Club 3000 bingo
05.2016 - 06.2025

Bingo Assistant

the carlton bingo
01.2004 - 05.2016

NVQ Level 2 - ICT

Hugh Baird College
WILLIAM NEILD