William Musgrave
Stamford,Lincolnshire
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Proactive and energetic with focus on using [Area of study] training to build career foundation. Seeks out opportunities to go beyond basic course material and gain deeper understanding or hands-on experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Cafe Barista
Starbucks Coffee
Stamford, Lincolnshire
04.2023 - Current
- Established positive rapport with [Number] regular customers by facilitating personalised guest experience.
- Employed product knowledge to recommend beverages based on customer preferences.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Restaurant Waiter
Amore Restaurant
Stamford, Lincolnshire
06.2022 - Current
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
Head Barista
Café Black
Stamford, Lincolnshire
11.2020 - 10.2022
- Boosted repeat custom by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Maintained professional and hygienic appearance in full compliance of uniform regulations.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Studied and re-designed processes to improve quality of coffee and cafe products.
Education
BTEC National Extended Diploma - Business
New College Stamford
Stamford 09.2021 - 05.2023
GCSEs -
Casterton College Rutland
Stamford 09.2016 - 04.2021
Skills
- Excellent customer service skills
- Communication skills
- Sales and negotiations
- Marketing and advertising
- Networking
- Time management
- Problem solving
- Attention to detail
- market research
- Teamwork
- Adaptability
- References
Timeline
Cafe Barista
Starbucks Coffee
04.2023 - Current
Restaurant Waiter
Amore Restaurant
06.2022 - Current
BTEC National Extended Diploma - Business
New College Stamford
09.2021 - 05.2023
Head Barista
Café Black
11.2020 - 10.2022
GCSEs -
Casterton College Rutland
09.2016 - 04.2021
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