William Mott
Chesterfield ,Derbyshire
Summary
I am an experienced sales and customer service manager with extensive experience in the financial services industry. 10 years’ service in a results driven business heavily focused on growth, has led to my key areas of strength being people and relationship management, analysis of sales/market data and an adaptability and adherence to changes in robust regulation. I have a passion for delivering results, through process improvement aswell as coaching and development of others.
This experience has provided me with transferrable skills around sales, negotiation, engagement, and process improvement that could be advantageous in various sales/target driven roles. I believe in implementing and upholding a culture of positivity, enthusiasm and honesty to achieve shared goals. I have a proven track record of increasing operational efficiency in order to support business volume growth.
Overview
17
17
years of professional experience
Work history
Brand Partnerships Sales Manager
Evolution Funding
09.2020 - 03.2025
- My current role holds responsibility for 3 internal sales/customer service teams, spanning across 2 different areas of the UK’s largest motor finance broker
- These teams handle leads and applications through both direct to consumer and dealer introduced channels
- KPI’s are based around volume, net commission income and FCA compliance, whilst also being targeted on projects to drive process improvement
- I have responsibility for all processes adopted by my teams, to comply with FCA regulations and guidelines
- I hold overall responsibility for the management of 30 team members
- Ownership and delivery of initiatives to drive increased business volumes, conversion and cost efficiency
- Direct line management of 3 contact centre team leaders
- Overall responsibility for 30 team members
- Relationship management of partners
- Collaborative work with technology departments in order to drive efficiency and improved customer journeys
- Direct communication with stakeholders up to exec level (CEO & COO) around team performance, volume targets and process improvements
- Engagement with head of sales and regional sales directors around agreed service delivery
- Design and oversight of team compliance audits
- Design and review contact centre commission structures
- Oversight of coaching/development framework, delivery of consultative ‘GROW’ method style coaching
Evolution Extra Team Leader
Evolution Funding
01.2019 - 09.2020
- Management of a broker specialist sales team handling leads for non-prime car finance applications, for the UK’s largest motor finance broker
- Responsible for performance of the team, with KPI’s being based on cases achieved, conversion and FCA compliance
- This team ranged between 10-13 members during my tenure
- Direct line management of 10-13 sales advisers/support agents
- Delivery of coaching framework, with a focus on GROW method coaching sessions
- Design and roll out of team commission structures to drive proactive, compliant behaviours within the team
- Delivery of budgeted volume numbers for my area of the business through management of team performance
- Oversight of mandatory compliance training for all team members
Car Finance Specialist
Evolution Funding
08.2015 - 01.2019
- Company Overview: UK’s leading motor finance broker
- Role working as a Finance Specialist for the UK’s leading motor finance broker, Evolution Funding
- My role requires an expansive capacity for product knowledge, as well as being able to offer the best outcomes for our customers and partners
- I deal day to day with people that have had financial difficulties, and take an understanding approach to finding them a finance agreement that is comfortable for them
- The role is highly incentivised with targets and KPI’s, and my aim is to meet and exceed these on a monthly basis
- Handling our customer’s car finance applications from start to finish in a professional and friendly manner
- Vast knowledge of the finance industry and different lenders criteria
- Selling finance products to customers with adverse credit profiles, with higher rates of APR
- Working towards ambitious individual and team targets and KPI’s
- Liaising with dealerships and finance companies, in order to reach a positive outcome for all parties
- Personally responsible for ‘Key Account’ business, making sure applications run smoothly for one of the companies most lucrative partnerships
- Complying with guidelines set by the Financial Conduct Authority, ensuring money is leant responsibly and identifying potentially vulnerable customers
- Use of Microsoft Office package
- UK’s leading motor finance broker
Personal Finance Adviser
Carfinance247
03.2015 - 08.2015
- Handling customer’s online applications for car finance
- Working to high individual and team targets
- Carrying out dealer checks, ensuring dealerships had the necessary licensing to meet company criteria
- Upselling on company insurance products
- Completing development modules
- SAF training
Senior Sales Team Leader
Office Shoes
10.2011 - 03.2015
- Leading a department of staff within the store
- Meeting with buyers to discuss store merchandising, trends and future products
- Motivating sales assistants in order to hit KPI’s and driving productivity
- Training of new staff
- Upselling of care products and insoles
- Till operations and cash handling
- Knowledgeable and friendly customer facing service
Onsite Labourer
Dolby Construction Ltd.
06.2009 - 11.2009
- General assistance in a construction environment including basic use of tools and clearance of sites for construction to happen
- Health and Safety compliance
Fresh Prep Assistant
Morrisons Supermarket
01.2008 - 06.2009
- Preparing of fresh food to be sold in store
- Compliance with Level 1 food safety training
- Stock taking
Education
BTEC - Sports Coaching
Chesterfield College
Chesterfield /2007 - /2009
GCSEs - 9 GCSE’s Grade A* - D (Including A* grade English, B grade Maths & B grade IT)
Brookfield Community School
Chesterfield, Derbyshire /2002 - /2007
Skills
Relevant skills and experience
- Performance metrics analysis
6 years of operational and sales management experience in the financial services industry
- Target achievement focus
- Sales reporting
- Change implementation
- Analytical reporting
- Sales techniques
- Performance metrics analysis
- KPI monitoring and analysis
- Conversion Rate Optimisation
- FCA compliance accreditation
Six Sigma Green Belt accreditation
Key attributes
Communication
Leadership skills and experience
Commercial acumen
Growth mindset
Results driven
Self-motivated
Affiliations
- Football, running, walking, spending time with my wife and children
Timeline
Brand Partnerships Sales Manager
Evolution Funding
09.2020 - 03.2025
Evolution Extra Team Leader
Evolution Funding
01.2019 - 09.2020
Car Finance Specialist
Evolution Funding
08.2015 - 01.2019
Personal Finance Adviser
Carfinance247
03.2015 - 08.2015
Senior Sales Team Leader
Office Shoes
10.2011 - 03.2015
Onsite Labourer
Dolby Construction Ltd.
06.2009 - 11.2009
Fresh Prep Assistant
Morrisons Supermarket
01.2008 - 06.2009
BTEC - Sports Coaching
Chesterfield College
/2007 - /2009
GCSEs - 9 GCSE’s Grade A* - D (Including A* grade English, B grade Maths & B grade IT)
Brookfield Community School
/2002 - /2007
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