William McKee
William Hill
Bury,Greater Manchester
2
years of professional experience
11
years of post-secondary education
Results-oriented professional with a solid background in customer service and relationship management. Excels in verbal and written communication, public speaking, and presentation. Manages conflict resolution, problem solving, and decision making to foster teamwork. Experienced in cash handling, payment processing, sales, and data analysis using Excel, while training colleagues and ensuring compliance with policies.
Work history
Customer Service Representative
- Provided professional customer service, enhancing customer experience in a busy retail environment.
- Assisted customers with betting transactions, account queries, and general enquiries, ensuring clarity and satisfaction.
- Resolve customer issues calmly and efficiently.
- Processed cash transactions with accuracy and process payments accurately.
- Follow responsible gambling regulations and company procedures.
- Work collaboratively to maintain store standards, security and customer satisfaction.
- Supported team targets and facilitated smooth daily operations through collaboration and adherence to procedures.
Retail Associate
4 Months- Provided professional customer service during peak periods to enhance customer experience.
- Assisted in customer service, deliveries, stock management, food service, and store maintenance to ensure smooth operations.
- Operated effectively in high-volume airport environment with rapidly changing priorities.
- Adapted work schedule to accommodate early morning shifts in a high-volume environment.
- Developed strong multitasking, prioritisation and adaptability skills.
Teacher of Mathematics
9 Months- Planned and delivered engaging lessons to over 100 students, fostering understanding and enthusiasm for mathematics.
- Assessed student progress through targeted marking, formative assessment, and data analysis, identifying areas for improvement.
- Managed classroom behaviour and maintained a positive learning environment.
- Used Excel to record and analyse academic performance.
- Communicated regularly with parents and colleagues.
- Participated in meetings, trips, CPD and parents' evenings.
- Cultivated leadership, organisation, and presentation skills through active participation in school initiatives and events.
Skills
Customer service & relationship management
Cash handling & payment processing
Sales & business development
Data analysis (Excel)
Administration & record keeping
Following policies & procedures
Time management & prioritisation
Working effectively under pressure
Adaptability & flexibility
Teamwork & collaboration
Problem solving & decision making
Conflict resolution & de-escalation
Verbal & written communication
Public speaking & presentation
Training & supporting colleagues
Professionalism in challenging situations
Education
BA (Hons) - Mathematics Education
GCSE's (9 at grade b/6+)
BTEC (Level 1 and 2) - Engineering
ADDITIONAL STRENGTHS
- Communication: Confident engaging with customers, colleagues, managers, parents, students and the public.
- Conflict Resolution: Skilled in remaining calm, understanding perspectives and finding solutions.
- Adaptability: Comfortable with varied responsibilities, environments and changing priorities.
- Leadership: Experience managing classrooms, supporting colleagues and working independently.
- Problem Solving: Able to research information, assess options and take appropriate action.
- Organisation: Strong time management and ability to handle multiple priorities.
- Customer Service: Extensive face-to-face and telephone experience.
- Teamwork: Effective collaborator in diverse teams.
- Self-Development: Proactive in learning, reflection and improvement.
- Data & Administration: Competent with Excel and general administrative tasks.
- Commercial Awareness: Experience in retail, sales and business development environments.
Timeline
Customer Service Representative
William Hill
2025.09 - 2025.07Read More
Retail Associate
Boots (Walgreens)
2025.01 - 2025.05Read More
Teacher of Mathematics
Reddish Vale
2023.09 - 2024.06Read More
Manchester Metropolitan University
BA (Hons) from Mathematics Education
2020.09 - 2023.05Read More
Bury College
BTEC (Level 1 and 2) from Engineering
2015.09 - 2019.05Read More
Woodhey High School
GCSE's (9 at grade b/6+)
2012.09 - 2017.05Read More