William Mabon

• Recruiting and managing temporary staff for Amazon Fresh.
• Creating and posting job vacancies as requested by the site.
• Reviewing applications and test scores to create a shortlist of candidates.
• Conducting interviews.
• Hiring.
• Onboarding.
• Training and weekly performance reviews.
• Managing absence cases and providing reports on site absence levels.
• Managing employee issues such as suspensions, investigations, disciplinary actions and grievances.
• Payroll and pension queries.
• Managing pensions and benefits administration.
• People management.
• Compliance – mostly right to work checks and international student restrictions.
• Providing support and building an excellent relationship with the Amazon site leadership and HR teams.
• Updating policies.

• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Picking in the chilled and frozen zones.
• Receiving and processing warehouse stock.
• Understood warehouse product placement, enabling efficient picking and packing services.
• Problem solving any out of date/damaged items.
• Performing inventory counts.
• Batching and preparing finished orders ready for the drivers.
• Training new associates.

I was promoted to proxy supervisor September 2020.

• Assigning work to associates as required/needed to support workflow and daily production.
• Resolving any issues with missing/damaged items.
• Conducting standup briefs, delivering associate feedback, conducting floor audits and vehicle inspections.
• Supporting the Area Manager with tracking, trending and reporting departmental metrics by associates.
• Supporting the area manager in analysing and understanding the reasons behind success and failure in meeting delivery and FC KPIs/goals.
• Tracking, reporting, maintenance of hours and schedules.
• Follow up and solve process-related area issues as required.
• Improve flow of product through FC.
• Identify and address safety issues within the work environment.
• Support in training and up-skilling new associates.
• Fully understand workflow, daily production goals, and number of associates present each day. Be accountable for knowing their location at all times.
• Opening and closing the site.

• Answering incoming calls, I did sometimes have to make outbound calls to contact customers regarding their orders.
• Dealing with enquiries and resolving customer issues.
• Providing information about products and services.
• Taking orders over the phone and processing payments.
• Addressing complaints and managing them.
• Troubleshooting technical issues and upselling the products.
• Booking deliveries and arranging returns.
• Contacting couriers about any issues with delivery or missing items.
• Data entry.

• Preparing tax returns for the firms’ partners and high net worth clients.
• Tax preparation.
• Analysing financial records.
• Identifying potential tax deductions and savings.
• Completing and submitting tax returns on behalf of clients.
• Liasing with HMRC on clients behalf to ensure it processes clients returns efficiently and accurately.
• Preparing and processing Individual, High Net Worth, Trusts and Partnership returns.
• Processing P60s, P11Ds and R185 certificates.
• Payroll.
• Compile employees time, production and payroll data from timesheets and other records.
• Compute wages and deductions.
• Issue and record adjustments to pay related to previous errors or retroactive increases.
• Keep track of leave time, such as vacation, personal and sick leave.
• Process and issue employee payslips and statements of earnings and deductions.
• Process paperwork for new employees and enter employee information into the payroll system.
• Record employee information, such as exemptions, transfers, and resignations to maintain and update payroll records.
• Review time sheets, work charts, wage computation and other information to detect and reconcile payroll discrepancies.