Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Personal Statement
Timeline
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William Lowbridge

Cannock,Staffordshire

Summary

At school I completed my Duke of Edinburgh Bronze and Silver award. whilst achieving this it helped my communication and teamwork skills. This also included volunteering within the community.

Also at school I signed up for NCS [National Citizen Service] which again helped with communication skills, this was one of my greatest experiences which resulted in the end with us building a sensory garden for the disabled within the community. Due to how much I enjoyed this, the following year I stayed on again just to help that years group with the volunteering stage in which we helped improve the landscape to the entrance of Chasewater.



Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Shift manager

McDonald's
Cannock, Staffordshire
08.2020 - Current
  • Optimised shift schedules to improve operational efficiency.
  • Coordinated with team members for seamless shift transitions.
  • Ensured health and safety measures in line with company regulations.
  • Improved team morale through effective communication and feedback practices.
  • Managed inventory control, reduced wastage.
  • Resolved customer complaints promptly to maintain high service standards.
  • Delivered excellent customer service by overseeing staff training programmes.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Reported key metrics to upper management for business decision-making process.
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Directed work of labourers and specialist team members to produce quality results.

Crew trainer

McDonald's
Cannock, Staffordshire
03.2023 - 01.2024
  • Enhanced team performance by providing effective and motivating training sessions.
  • Delivered comprehensive training for improved customer service skills.
  • Ensured adherence to company standards with meticulous instruction.
  • Achieved high employee commitment through supportive mentoring practices.
  • Developed detailed training manuals, increasing overall crew understanding of procedures.
  • Created a positive working environment by promoting teamwork and cooperation.
  • Maintained health and safety regulations with regular training updates to the crew.
  • Improved employee retention rates by setting clear expectations during initial training period.
  • Reinforced learning outcomes with consistent follow-up checks on individual progress.
  • Provided one-to-one coaching, improving overall job competence among new hires.
  • Conducted regular knowledge assessments, ensuring continual improvement in task execution.
  • Supported teams to achieve shift targets such as service times or waste minimisation.

Education

GCSEs - English Language-4, Maths-4, combined science-4,5, RE-6, English Literature-6, Drama-6, Geography-5

Cardinal Griffin Catholic College
Cannock, Staffordshire
09.2011 - 09.2016

A-Levels - English Literature-E, History-C, Drama-Distinction [A], EPQ-C

Cardinal Griffin Catholic College
Cannock, Staffordshire
09.2016 - 09.2018

Skills

  • Customer orientation
  • Leadership excellence
  • Knowledge of erp systems
  • Order processing
  • Financial reporting
  • Budget administration
  • Employee development
  • Performance monitoring
  • Performance analysis
  • Quality control procedures
  • Profit and loss understanding
  • Health and Safety Compliance
  • Leadership
  • Quality assurance standards
  • Workforce training and development
  • Communication
  • Workforce training

Affiliations

  • Marvel, socialising with friends and family, collecting Funko Pops. I also love swimming and listening to music and going to concerts [especially Billie Eillish]

Accomplishments

Junior Lifeguarding

Duke of Edinburgh Bronze and Silver

NCS

Wellington Boot challenge- created the second best wellington boot for kids in a local competition between schools.

Crew Trainer

Shift Leader



Personal Statement

I believe I am a kind and caring person, at my current job I am known as being honest, funny and compassionate who puts my crew and customers first always.

I pride myself in my high energy at work in which I try my best to make shifts enjoyable for everyone involved.

However I also expect high standards and productivity and always leave my shift in a good position for the next manager.

Timeline

Crew trainer

McDonald's
03.2023 - 01.2024

Shift manager

McDonald's
08.2020 - Current

A-Levels - English Literature-E, History-C, Drama-Distinction [A], EPQ-C

Cardinal Griffin Catholic College
09.2016 - 09.2018

GCSEs - English Language-4, Maths-4, combined science-4,5, RE-6, English Literature-6, Drama-6, Geography-5

Cardinal Griffin Catholic College
09.2011 - 09.2016

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William Lowbridge