William Launchbury
Witham,Essex
Summary
Dynamic and results-driven graduate with a strong foundation in complex research completion and critical thinking. Demonstrates exceptional leadership abilities, with proven expertise in employee mentoring and team collaboration. Adept at managing administrative processes and prioritising conflicting deadlines, ensuring projects are delivered on time and within scope. Skilled in relationship development, negotiation, and influencing, with outstanding presentation skills and customer service experience. Committed to achieving targets through innovative problem-solving and effective time management.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Team Member
Greggs
Witham
2025.02 - 2026.03
- Continues to provide excellent customer service, contributing across all areas of a busy store, including the preparation of products, serving of customers, cleaning and administrative tasks.
- Collaborates with team members to meet store goals.
- Contributes to an increase in sales through effective upselling of products.
Store Supervisor
Morrison’s Daily
Witham
2023.07 - 2024.12
- Delivered support as a Store Supervisor within this leading retailer, maintaining full store management control during shifts including mentoring and overseeing employees.
- Managed all required processes such as administrative tasks, cashing up, deliveries and returns.
- Assisted in managing promotional displays for maximum product visibility and increased sales opportunities.
Shop Supervisor
Royal Holloway Students’ Union
Egham
2022.03 - 2023.06
- Promoted into this leadership position following excellent results in the previous Retail Assistant role, successfully maximising skills, and experience within a retail environment.
- Led and oversaw the shop floor, ensuring all activities were completed through effective delegation of tasks.
- Managed aspects including dealing with deliveries, completing administrative processes as well as opening and closing the store in a safe and timely manner.
- Offered extensive support to the Store Manager during the training and mentoring of colleagues.
Customer Experience Assistant
Sainsbury’s
Springfield
2019.10 - 2022.12
- Played a pivotal role in ensuring exceptional customer service was delivered, engaging with all store visitors across multiple customer-facing departments including checkouts, self-checkouts, and the tobacco kiosk.
- Built and developed excellent customer relationships, providing ongoing product support as well as overseeing enquiries and issues through to resolution as a key member of a busy team.
- Managed all activities successfully including supporting customers on the self-checkouts as well as completing tasks across various departments as required.
Retail Assistant
Royal Holloway Students’ Union
Egham
2021.09 - 2022.03
- Gained and honed excellent time management and organisational skills during this time, successfully completing this part time role in concurrence with degree studies.
- Demonstrated experience within customer service when engaging with visitors and completing all activities effectively such as stock replenishment.
Education
Bachelor of Arts - History
Royal Holloway University of London
Egham 2020.09 - 2023.06
A-Levels - Biology, Chemistry, History, core Mathematics
Colchester 6th Form College
Colchester 2018.09 - 2020.07
GCSEs - 10 GCSEs Grades A-C
Maltings Academy
Witham 2013.09 - 2018.07
Skills
- Complex Research Completion
- Critical / Innovative Thinking
- Relationship Development
- Prioritising Conflicting Deadlines
- Teamwork Expertise
- Complex Problem-Solving
- Outstanding Presentation Skills
- Customer Service Expertise
- Negotiation / Influencing Skills
- Supervisory / Leadership Experience
- Employee Mentoring / Leading
- Excellent Leadership Abilities
- Time Management
- Project Management
- Target and Timescale Driven
- Excellent Communication Skills
- Managing Administrative Processes
- Microsoft Office
Accomplishments
- Excelled during recent university studies, successfully graduating with a first-class honours in BA History from the Royal Holloway University of London.
- Demonstrated an excellent ability in completing high volume and complex research whilst at university, this was paramount during the delivery of multiple essays and presentations as well as the final dissertation.
- Selected as a Course Representative for the history course at university, engaging with students to collate opinions and feedback ahead of relaying findings and discussing issues with other representatives and university staff.
- Nominated for the “Student’s Student Award” on two occasions within secondary school.
- Thrived in Retail Assistant role at Royal Holloway Students’ Union, this resulted in promotion into the Shop Supervisor position.
References
References available upon request.
Timeline
Team Member
Greggs
2025.02 - 2026.03
Store Supervisor
Morrison’s Daily
2023.07 - 2024.12
Shop Supervisor
Royal Holloway Students’ Union
2022.03 - 2023.06
Retail Assistant
Royal Holloway Students’ Union
2021.09 - 2022.03
Bachelor of Arts - History
Royal Holloway University of London
2020.09 - 2023.06
Customer Experience Assistant
Sainsbury’s
2019.10 - 2022.12
A-Levels - Biology, Chemistry, History, core Mathematics
Colchester 6th Form College
2018.09 - 2020.07
GCSEs - 10 GCSEs Grades A-C
Maltings Academy
2013.09 - 2018.07