William Harrison
Bath
Summary
Accomplished hospitality professional with extensive experience in silver service, team leadership, and tailoring customer experiences. Demonstrates a strong hospitality mindset with proven skills in managing rush hour pressure, stock control, and event coordination. Expertise in food hygiene, allergen advice, and health and safety compliance ensures exceptional customer service and satisfaction. Adept at complaint management and payment processing, with advanced menu knowledge enhancing salesmanship. Career goal: to leverage skills in a dynamic environment to elevate guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work history
Senior Waiter
Cote Brassiere
Bath, Bath and North East Somerset
11.2023 - Current
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Worked collaboratively with bartender to serve drinks promptly and accurately.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Upheld company procedures and policies consistently in daily operations.
- Trained junior waitstaff, leading to increased team performance.
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Assisted in inventory management for better stock control.
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
Club secretary
Royal British Legion
Petworth, West Sussex
05.2022 - 03.2025
- Conducted tours for prospective members showcasing facilities, resulting in increased memberships.
- Maintained accurate records of minutes from meetings for future reference and transparency.
- Liaised with suppliers to ensure timely delivery of products and services for club events.
- Managed agenda preparation, enhancing the effectiveness of club meetings.
- Coordinated committee meetings, ensuring efficient communication among all stakeholders.
- Responded promptly to emails or phone calls from members leading to high levels of member satisfaction.
- Improved member retention rates by implementing strategies that catered to their needs and preferences.
- Ensured compliance with legal requirements through diligent maintenance of necessary documentation.
- Organised social events to boost member engagement and satisfaction.
Senior waiter
Black Horse
Byworth, West Sussex
01.2023 - 09.2023
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Trained junior waitstaff, leading to increased team performance.
- Worked collaboratively with bartender to serve drinks promptly and accurately.
- Assisted in inventory management for better stock control.
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Rotated food stocks regularly as per established guidelines to prevent waste due to expiry.
- Maintained high standards of food hygiene and customer service with strong quality and accuracy.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
- Ensured smooth running of operations, conducting pre-shift briefings to provide direction on daily priorities.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
Relief Steward and Bar Staff
Royal British Legion
Petworth, West Sussex
11.2021 - 09.2023
- Collaborated with team members for efficient workflow during peak hours.
- Addressed customer complaints promptly, fostering improved customer relationships.
- Conducted inventory management to ensure sufficient stock levels.
- Ensured adherence to dietary restrictions whilst preparing meals for guests with specific dietary needs.
- Adhered to health and safety regulations to maintain a safe working environment.
- Handled cash transactions to ensure accurate accounting.
- Checked identification to maintain legal compliance.
- Managed customer disputes effectively, preserving the business reputation.
- Ensured customer satisfaction by providing excellent service.
- Assisted in training new staff to improve team efficiency.
Customer assistant
Waitrose
Haslemere, Surrey
07.2022 - 01.2023
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided excellent customer service to ensure repeat business.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Ensured health and safety regulations complied within work premises at all times.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Assisted customers with product selection to ensure satisfaction.
- Facilitated smooth operations during night shifts by being part of the after-hours on-call rotation pattern.
- Worked flexibly over different shifts including nights and weekends when required.
Education
Bachelor of Science - Politics and International Relations
University of Bath
Bath 09.2023 -
A-Levels - Politics, Law and History
Godalming College
Godalming 09.2020 - 07.2022
GCSEs - Maths, Science, History, English Literature, English Language, PE, Drama & Computer Science
Midhurst Rother College
Midhurst 09.2016 - 07.2020
Skills
- Silver service experience
- Team leadership and delegation
- Tailoring customer experiences
- Hospitality mindset
- Rotating stock experience
- Managing rush hour pressure
- Customer Service
- Food Hygiene
- Allergen advice
- Salesmanship
- Advanced menu knowledge
- Stock control
- Event coordination
- Bar service
- Complaint management
- Health and Safety Compliance
- Payment Processing
Affiliations
- National Snooker Player
- National 9-Ball Player
- National English Pool Player
Accomplishments
Represent England for Snooker and 8 Ball.
Timeline
Senior Waiter
Cote Brassiere
11.2023 - Current
Bachelor of Science - Politics and International Relations
University of Bath
09.2023 -
Senior waiter
Black Horse
01.2023 - 09.2023
Customer assistant
Waitrose
07.2022 - 01.2023
Club secretary
Royal British Legion
05.2022 - 03.2025
Relief Steward and Bar Staff
Royal British Legion
11.2021 - 09.2023
A-Levels - Politics, Law and History
Godalming College
09.2020 - 07.2022
GCSEs - Maths, Science, History, English Literature, English Language, PE, Drama & Computer Science
Midhurst Rother College
09.2016 - 07.2020
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