William Gray
Greater London, Croydon,United Kingdom
Summary
I would describe myself as polite and professional person with strong communication and multitasking skills. I am experienced in resolving customer complaints within company guidelines and using own initiative. I am also passionate about promoting lasting customer satisfaction by delivering quality service and support.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work history
Customer service representative
Family owned business
Greater London, Croydon, United Kingdom
01.2022 - 03.2024
- I was able to give great customer service towards to customers inquiries about flooring prices, times and materials.
- I was able to handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- I was able to answer customer telephone calls and deal with their questions promptly.
- I was able to book customers in for a flooring job, which will be approved by my father (business owner)
Teaching Assistant (Work experience)
Oasis Academy Shirley Park, Lower School
Greater London, Croydon
06.2023 - 07.2023
- During my time at this school I was able to gain more information on maintaining child safety and good behaviour during classroom and outdoor activities.
- I was able to prepared necessary equipment and technology ahead of class for student to use for their learning
- I was able encouraged students to work together to complete projects and solve problems.
- I was able to build a strong relationships with the students allowing me to help to the best of my abilities.
- I was able to organised and distributed learning materials, ensuring students received textbooks and classroom supplies.
Education
BTEC - Business Studies
Coulsdon College
Croydon 09.2023 -
GCSEs - Mathematics
Oasis Academy Shirley Park
Croydon 09.2018 - 06.2023
English Language & Literature
Oasis Academy Shirley Park
Croydon 09.2018 - 06.2023
Skills
- Customer Service
- Excellent communication
- Team Management
- Team working skills
- Adaptability skills
Affiliations
- Football
- Swimming
- Gym
Timeline
BTEC - Business Studies
Coulsdon College
09.2023 -
Teaching Assistant (Work experience)
Oasis Academy Shirley Park, Lower School
06.2023 - 07.2023
Customer service representative
Family owned business
01.2022 - 03.2024
GCSEs - Mathematics
Oasis Academy Shirley Park
09.2018 - 06.2023
English Language & Literature
Oasis Academy Shirley Park
09.2018 - 06.2023
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