Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Friday

Pensnett,Dudley

Summary

Motivated professional with expertise in customer engagement and relationship building. Proven ability to adapt to diverse customer needs through effective communication and problem-solving skills. History of exceeding customer expectations and enhancing overall satisfaction. Demonstrates calmness and professionalism in high-pressure situations while employing active listening to resolve issues efficiently.

Overview

2
2
years of professional experience

Work History

Aquatics Customer Service Assistant

Fishcave Aquatics
08.2024 - Current
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill, foster positive relationships and create repeat custom.
  • Built rapport with customers through courteous and professional communications.
  • Followed up with customers post-sale to address any issues and uphold customer satisfaction.
  • Maintained clean and organised work area, enhancing shopping environment and ensuring compliance with safety standards and biosecurity requirements.
  • Monitored inventory movements and replenished products on salesfloor, ensuring products remained available for customers.

Education

A-Levels - Business Studies

King Edwards College
Stourbridge, DUD
01-2024

GCSEs - Maths

The Wordsley School
Wordsley, DUD
01-2022

GCSEs - History

The Wordsley School
Wordsley, DUD
01-2022

GCSEs - Science

The Wordsley School
Wordsley, DUD
01-2022

GCSEs - English

The Wordsley School
Wordsley, DUD
01-2022

GCSEs - Business Studies

The Wordsley School
Wordsley, DUD
01-2022

Skills

  • Biosecurity protocols
  • Inventory management
  • Product knowledge
  • Customer service
  • People Management
  • Sales support
  • People Management

Timeline

Aquatics Customer Service Assistant

Fishcave Aquatics
08.2024 - Current

A-Levels - Business Studies

King Edwards College

GCSEs - Maths

The Wordsley School

GCSEs - History

The Wordsley School

GCSEs - Science

The Wordsley School

GCSEs - English

The Wordsley School

GCSEs - Business Studies

The Wordsley School
William Friday