Summary
Overview
Work history
Education
Skills
Timeline
Generic

William Fleming

Stranraer,Dumfries & Galloway

Summary

My name is William Fleming, I'm known as Bill. I was recently employed by Morrisons for seasonal work and my contract ended this week. It was a pleasure to work for Morrisons, where I took pride in being an employee of the company. Therefore, I would like the opportunity to obtain a permanent role. I am a very hard working individual, with extremely good time keeping, as well as a good work ethic. I consider myself reliable and trustworthy. I am a good team player and I work well with others, however I am more than capable of working on my own initiative as well as following instructions. During my years of employment I have gained a great deal of knowledge and experience regarding health and safety, customer service and building positive working relationships.

Overview

47
47
years of professional experience

Work history

Customer Assistant

Morrisons
Stranraer, Dumfries and Galloway
05.2023 - 09.2023
  • Prepared premises and supplies for arriving guests.
  • Collected and organised trolleys.
  • Assisted customers with enquiries.
  • Keeping shelves tidy.


Night porter, Barman & General Assistant

McMillan Hotels Limited
Portpatrick, Dumfries and Galloway
02.2022 - Current
  • Reported incidents and upcoming guest requests during handover with colleagues.
  • Managed overnight bookings via phone, email and website.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
  • Organised and delivered customer luggage to and from their room.
  • Organised cleaning and restocking of lobby area and prepared dining room for breakfast service.
  • Quickly established rapport with guests and handled queries with efficiency, improving their experience.
  • Performed detailed, timely handovers at conclusion of shifts, maintaining cohesive and consistent service for guests.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Received orders from wait staff and delivered beverages to guests.
  • Maintained brand image by keeping neat personal appearance.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Helped visitors to reach appropriate staff member or location.
  • Completed assigned tasks efficiently and with minimal supervision.
  • Greeted visitors and appropriately directed to designated areas.
  • Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

Maintenance Worker

J&M Leisure Park
Cairnryan, Dumfries and galloway
03.2006 - 02.2022
  • Structured schedules to complete tasks and streamline workflows.
  • Worked with team members to deliver effective customer service strategies.
  • Employed excellent time-management skills to maximise task completion and reduce errors.
  • Maintained and built positive client relationships.
  • Helped teams with assignments and deliverables.
  • Led steady and productive operations.
  • Kept lawns organised, tidy and well maintained using lawnmowers and grass cutters.
  • Operated a range of machinery to complete gardening tasks, including plant vehicles, small diggers and chainsaws.
  • Kept gardening machines and tools in excellent working order through regular servicing, inspections and maintenance.
  • Carried out minor building and decorating work as directed, including installing and constructing.
  • Regularly pruned shrubs and trees to shape and improve growth.
  • Kept garden clean by removing litter, waste and other rubbish when needed.
  • Kept plants, hedges and other greenery well maintained by watering, weeding and fertilising regularly.
  • Performed minor repairs and maintenance to garden tools, equipment, machines and buildings when needed.
  • Cleared pathways of overgrowth and debris or hazards such as snow.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Pruned trees and bushes to improve visibility and shapes.

Fish Processing Operator

Pinneys of Scotland
Cairnryan, Dumfries & Galloway
05.1989 - 10.2005
  • Maintained and built positive client relationships.
  • Led steady and productive operations.
  • Carefully removed bones and scales from fish before portioning, packing and dispatching to suppliers.
  • Utilised fish cuts to maximum value by cutting fish accurately and precisely using high-quality cutting knives.
  • Kept preparation tools in good working order by conducting preventive maintenance, sharpening knives and deep cleaning.
  • Cleaned kitchen, equipment and preparation table and after fish preparation, in line with health and safety standards.
  • Stayed up-to-date on the latest health as safety regulations by attending training.
  • Prepared and packaged fish in a variety of styles according to customer specifications and requests.
  • Closely examined fish before preparation to ensure fish stayed hygienic and in-line with health regulations.
  • Carefully cut and prepared fish within -minute timeframe, ensuring minimal waste and maximum fish usage.
  • Accurately portioned, weighed and measured fish according to instructions using scales and rulers.
  • Followed strict health and safety guidelines at all times when preparing food by wearing PPE, hairnets and gloves.
  • Washed, deboned and cut fish into standard fillet sizes, ready for processing.
  • Kept in line with hygiene standards by cleaning work stations and using correct equipment when preparing food.
  • Kept knives in excellent working order through regular maintenance and sharpening.
  • Ensured minimal waste by accurately cutting and portioning meats when preparing food.

Farm Worker

Stair Estates farm
Stranraer, Dumfries & galloway
07.1976 - 04.1989
  • Maintained orderly crops through effective soil cultivation, regularly informing Farm Manager on crop progress.
  • Loaded products into trucks, ensuring swift and secure deliveries to storage facilities.
  • Tended to livestock by providing fresh water, administering healthy diets and maintaining appropriate living environments.
  • Performed inspections and maintenance on vehicles, machinery and equipment in line with safety regulations.
  • Planted, tended and harvested crops using tractors and combine harvesters.
  • Planted with accuracy and precision, safely utilising hand tools and machinery as required.
  • Performed maintenance tasks including pruning, thinning, weeding and hoeing crops, optimising growing conditions.
  • Constructed trellises, fencing to assist in creating effective growing conditions.
  • Selected and harvested according to size and ripeness, swiftly discarding rotting and over-ripened produce.
  • Safely operated machinery to cultivate, fertilise, spray and harvest crops.
  • Carried out animal vaccinations effectively and efficiently, ensuring optimal livestock health.
  • Worked tirelessly in all weather conditions to complete daily tasks in allotted timeframes.
  • Communicated and collaborated well with farm staff, ascertaining and performing daily tasks effectively.
  • Used pressure washers and manual techniques to provide spotless cleaning provisions across agricultural sites.
  • Drove agricultural vehicles responsibly and professionally, aiding safe transportation of goods around the farm.
  • Operated a range of agricultural machinery, ensuring safe working practices were consistently adhered to.
  • Mucked out coops, pens and sheds regularly and thoroughly for best-possible animal wellbeing.
  • Transported livestock between agricultural sites, maintaining animal safety and security throughout.
  • Thoroughly cleaned and washed out pig, poultry and cattle sheds, using and disposing of cleaning chemicals correctly.

Education

A-Levels -

Stranraer Academy
Dumfries & Galloway
1976

Skills

  • Floor mopping
  • Glass cleaning
  • Kitchen sanitising
  • Fence installation and repair
  • Drain repairing
  • Fence repairing
  • Maintenance and repairs
  • Drain maintenance and repairs
  • Gardening
  • Gardening tool maintenance
  • Customer-focused
  • Time management
  • Problem-solving
  • Bartending
  • Bar service
  • Hand tool usage
  • Safety compliance
  • Plant operation
  • Care procedure knowledge
  • Agricultural machinery operation
  • Animal enclosure upkeep
  • Animal vaccinations
  • Manual labour
  • Animal care
  • Power-washing
  • Crop harvesting
  • Animal husbandry
  • Farm cleaning

Timeline

Customer Assistant

Morrisons
05.2023 - 09.2023

Night porter, Barman & General Assistant

McMillan Hotels Limited
02.2022 - Current

Maintenance Worker

J&M Leisure Park
03.2006 - 02.2022

Fish Processing Operator

Pinneys of Scotland
05.1989 - 10.2005

Farm Worker

Stair Estates farm
07.1976 - 04.1989

A-Levels -

Stranraer Academy

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William Fleming