WILLIAM COLLINS
Manchester,Greater Manchester
Summary
I am currently in the final year of my accounting and finance journey at Manchester Metropolitan University. During this time, I am honing my analytical skills and financial acumen. As a dedicated crew member at McDonald's since April 2023, I've mastered customer service and teamwork, ensuring our customers leave satisfied with the service I provide. My education in business, law, and criminology at Holy Cross College has provided a great and varied foundation for the financial industry, in which I achieved 3 B's. With certifications in Microsoft Office applications such as Word and Excel, I believe I bring a valuable skill set to any team, and I aim to bolster these skills and keep developing my passion for the financial industry.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Crew Member
McDonald's
04.1994 - Current
- Managed numerous customer complaints over two years at McDonald's, enhancing problem-solving skills for efficient issue resolution.
- Identified and addressed customer needs through exceptional service.
- Assisted deaf customers with food ordering, demonstrating adaptability and compassion.
- Enhanced emotional awareness and communication skills in customer interactions since taking on this role.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
Insight Day
Barclays
10.2025 - 10.2025
- This experience gave me a great insight into Barclays' great innovative culture and how technology is key in all areas of business. This gave me insight into all areas of banking, ranging from retail banking, tech development and operations.
Education
Bachelor of Science - Accounting and Finance
Manchester Metropolitan University
Manchester, England01-2027
A-Levels - Law, Business Studies, Criminology
Holy Cross College
Manchester, England01-2024
GCSEs -
Unsworth Academy
Manchester, England01-2022
Skills
- Customer service
- Team collaboration
- Time management
- Cash handling
- Adaptive problem solving
- Critical thinking
- Team player
- Multitasking efficiency
- Communication excellence
- Customer relations
- Microsoft Excel
- Financial analysis
- Problem solving
- Client relationship management
- Teamwork
- Excel proficiency
- Financial reporting and analysis
- Complaint handling
Certification
- Excel Associate
- Excel: Charts in depth
- PowerPoint Associate
- Word Associate
- Sage
Websites, Portfolios, Profiles
www.linkedin.com/in/william-collins-49b475250
HOBBIES AND INTERESTS
Outside of work and education, I am an avid golfer, currently working hard to become a scratch golfer. I am a member of Bury Golf Club and play in competitions weekly. I also enjoy winter hikes, where I push myself to reach new milestones. Also, once a year, I attempt the National Three Peaks Challenge for charity.
Timeline
Insight Day
Barclays
10.2025 - 10.2025
Crew Member
McDonald's
04.1994 - Current
Bachelor of Science - Accounting and Finance
Manchester Metropolitan University
A-Levels - Law, Business Studies, Criminology
Holy Cross College
GCSEs -
Unsworth Academy