William Child

• Leading a team of over 20 staff members.
• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Maintained a clean and hygienic environment, improving the overall ambiance of the bar.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Managed cash handling procedures, cashing up at the end of the night.
• Conducted routine safety checks to adhere to health and safety regulations in the premises.
• Trained new staff on customer service protocols to enhance guest experience.
• Ensured compliance with local licensing laws.
• Key Holder.
• Managed stock, handled ordering and putting stock away as well as checking off all products ordered.

My role as supervisor required me to manage the team members in my supervision as well as to train them and advice them on their required roles. As supervisor I was required to open and close the pub / restaurant by myself, as well as organise and manage events from birthday parties to wakes, also handling the large payments after the events. The job also required me to maintain cleanliness and sanitisation in both serving drinks and food. At the Duke I also handled complaints, refunds, and organising and booking events in person and on the phone.

My role at Charles Darwin Leisure Centre required me to carry out a number of tasks to keep the centre running and keep customers happy. This included cleaning all facilities such as the toilets and changing rooms, as well as sports rooms, gym rooms, and the reception. I had to familiarities myself with the products sold and the services provided, also taking payments and dealing with customer complaints. I worked alone the majority of the time individually keeping the centre running and customers content.

My role at BPS required me to organise and build pallets for orders that were sent from the warehouse. The role was physically demanding, receiving specific training on lifting, packaging, and transporting products safely and effectively. I had to listen to instructions carefully in order to protect myself and my colleagues from the hazards the job presented. I worked at BPS along side my Leisure Centre job to fund my studies.

My role at the Stanhope arms taught me sanitisation practices not only in the kitchen but in the bar and the restaurant. It also taught me how to work effectively in a team and to a schedule in order to allow the business to run smoothly and effectively.