Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
Generic

William Cardinal

Fareham,Hampshire

Summary

I have a continuous improvement mindset which stems from my relentless attitude for things needing to be perfect, and my commitment to learning new things. I shine brightest in roles which allow me to combine my people skills with my organisational abilities. I have natural ability to connect with people emotionally, and I thrive in roles where I can see directly the positive impact that I am having on others in my team. I am driven by values, and my strong sense for right and wrong allows me to make effective judgements in time-pressured situations which I have demonstrated throughout my previous experience of working in retail. In my experience of working in a service desk role, I have gained a strong eye for detail, and my systematic approach to things means that I carry out tasks carefully and comprehensively. My strong work ethic, reliability, and attention to detail would make me a very valuable member to this team.


Overview

3
3
years of professional experience

Work history

Service Desk Coordinator

Platinum Facilities
Fareham, Hampshire
02.2023 - Current
  • Taking calls regarding facilities and maintenance issues
  • Communicating effectively with clients, customers, subcontractors, suppliers, and engineers to ensure the delivery of high quality customer service
  • Preparing reports and documentation
  • Updating electronic records / closing out PPM records
  • Raising purchase orders for maintenance works and ordering site materials
  • General administration support for other members of the team and responsibility for training up new staff

Multi-Skilled Barista

Coffee Cup
Gosport, Hampshire
04.2022 - 02.2023
  • Ensured customer satisfaction with a high quality customer service - consistently creating a welcoming and friendly environment for our customers (which consisted mostly of families and dog walkers)
  • Successfully balanced multiple roles such as taking orders, preparing drinks, handling transactions, and maintaining a clean working environment during busy periods
  • Worked closely in a team coming together in times where individuals needed support or problems needed to be solved (e.g. orders getting mixed up or supplies running low)



Education

Certificate of Higher Education - Business Management with Marketing

Solent University
Southampton
09.2022 -

A-Levels - Business, English Language, Politics

Bay House Sixth Form
Gosport, Hampshire
09.2019 - 07.2022

GCSEs - inc. English (6), Maths (5), Business (5), Science (4)

Bay House School
Gosport, Hampshire
09.2015 - 06.2020

Skills

  • Collaborative and a good team member
  • Interpersonal skills
  • Strong communicator
  • Time management
  • People management
  • Active listener
  • Detail-orientated
  • Emotional intelligence
  • Adaptability
  • Committed to growth and development


Hobbies and Interests

Maintaining an active lifestyle is very important to me. I really enjoy walking and exploring the outdoors as it really helps balance my mind. Earlier this year, myself and a team of my work colleagues decided to take on the 106 mile 'South Down's Challenge' walk supporting a local charity called 'Sophie's Legacy'. This required months of dedication and training and was one the most challenging, yet rewarding experiences of my life so far. Football is also a very big part of my life, I play in a 6-aside team with my friends and I also have a season ticket for Manchester United so I like to travel up and watch their games when I can.

I like to keep my family and friends close to me and I enjoy socialising and spending time with them. I am fortunate enough to have gone on many holiday's with my family and friends. Over the last couple of years, I have gone on two cruises, one of which went around the Mediterranean, and the other took us around the Italian coastlines, which was my favourite. I look forward to going on more holiday's and exploring more of the world in the near future.









Timeline

Service Desk Coordinator

Platinum Facilities
02.2023 - Current

Certificate of Higher Education - Business Management with Marketing

Solent University
09.2022 -

Multi-Skilled Barista

Coffee Cup
04.2022 - 02.2023

A-Levels - Business, English Language, Politics

Bay House Sixth Form
09.2019 - 07.2022

GCSEs - inc. English (6), Maths (5), Business (5), Science (4)

Bay House School
09.2015 - 06.2020
William Cardinal