An experienced Learning and Development professional with excellent business development, consultancy and delivery skills. A strong project manager, leader and motivator who works well with and sets an example to others. A good communicator who is perceptive and relates to people at all levels. Energetic, goal orientated, focused and highly motivated. Enjoys a challenge.
Won, designed and project managed the following:
• A Dutch Financial Services company: A major Sales Development Programme as part of their Business Transformation initiative which involved marrying the needs of sales leaders from multiple jurisdictions and selling in the need for change. Successfully adapting the programme from a face-to-face to a Live Online virtual environment due to lockdown restrictions.
• A 4000-strong Event Management company: A Coaching Programme for the most senior executives to boost Agility and Engagement. Coaching was tailored to each board member according to their needs, working patterns and area of responsibility.
• Multiple fast-growing tech and pharmaceutical support services companies: Sales training programmes for non-salespeople to encourage those with technical expertise to fully participate in the sales process despite a reluctance to do so. Creating an environment of Psychological Safety by working with the various leaders to support technical staff as they made the transition into acquiring and using their new skills.
• A major facilities management and pest control company: A story-telling programme to allow data specialists to sell new ideas into operational managers in order to boost productivity, efficiency and control costs as part of their Business Transformation drive.
• A major logistics company: A sales development programme to encourage co-operation and cross selling across their five sales divisions focusing on Cultural Competency and Social Intelligence, breaking down working silos and creating stronger working relationships. This resulted in a £1.8m increase in revenue over the first 12 months following the delivery of the programme.
• A major steel reprocessing plant: Instigating Business Transformation leadership projects to control costs with more than £1m of cost savings and a reduction of accidents in the first 3-months of the programme.
• The third largest corporate and investment bank in the Eurozone: An international Recruitment Programme with delivery in multiple languages involving a complex decision-making unit encompassing HR professionals and line managers across EMEA. The programme focus of Attracting, Engaging and Retaining Talent resulted in substantial savings in recruitment costs and a lower staff turnover.
• A civil engineering membership organization: The creation of a bespoke Performance Management System which included analysis, consultation, presentation, evaluation, creation and design of the new system for staff as well as training sessions for managers to ensure Engagement.
• An international banking organization: A major bespoke Cultural Competency Client Service Programme for the back-office function. The programme achieved the two major objectives of assisting with the integration of two distinct working cultures to create a seamless client offering as well as improving service levels to the middle and front office.
• A UK based global bank: A complete Crisis Management Centre Programme to HR and other support staff at the front line of the bank’s handling of any serious incident. The programme focused on the creating an environment of Psychological Safety when handling calls from staff and families and acting as the interface between the staff population and the bank’s crisis managers.
Senior Consultant responsible for the sales and design of major projects for the London business. Also involved in managing major projects across multiple countries for a wide range of companies in almost every major industry. Further responsibilities include coaching salespeople, delivering highly bespoke projects and defining best practice for Dale Carnegie across the EMEA region.
Business Development Director responsible for a large portfolio of clients liaising regularly with HR professionals, line management and other key decision makers. Primary responsibilities included winning new business, playing an active account management role, delivering consultancy & training projects and managing associate consultants in the design and delivery of client projects. In addition the creation of new, global business development initiatives to facilitate the delivery of the growth plans for the entire business was a key part of the role.
Independent management training consultant working on an associate basis with MaST International, Thales Training and Rhema Consultants amongst others.
Training consultant working with Cable and Wireless to ensure implementation of objectives across four UK call centres encompassing over 2000 employees. Joint responsibility for design and delivery of programme and one-to-one coaching of senior management in key areas including objective setting, time management and motivation skills. Also worked with General Motors in the UK and Europe delivering personal effectiveness programmes to staff.
In 1997 ran Nord Anglia summer school as Course Director with responsibility for up to 300 students and 25 staff. Previously, coaching senior foreign businessmen and diplomatic clients in London and Barcelona in English language skills. Responsibilities included: designing and implementing one-to-one, intensive and specialist programmes; recruiting, selecting, motivating and coaching teachers; monitoring results and taking action on feedback to improve existing packages and implement new courses; marketing, sales and client liaison; identifying problem areas and designing courses to meet specific requirements.
Built and trained a team of over 100 independent agents marketing domestic products across six countries achieving a turnover of £350,000 pa. Initiated, developed and ran training programmes, used throughout the parent organisation by its directors, for presentations to up to 100 agents a week. Experience with both personal motivation and business development training programmes. Instrumental in the development of unique idea-generating and problem-solving team.
Senior Business Consultant (Head Of Sales) at Dale Carnegie TrainingSenior Business Consultant (Head Of Sales) at Dale Carnegie Training
Business Manager at Dale Carnegie IndiaBusiness Manager at Dale Carnegie India
Customer Experience Coordinator at Dale Carnegie TrainingCustomer Experience Coordinator at Dale Carnegie Training