William Brownlee

• Perform wheel alignments to ensure vehicles meet all safety, handling, and performance standards, enhancing driving stability and prolonging tire life.
• Replace essential vehicle components such as bulbs, wipers, belts, and tensioners, ensuring proper function of critical systems and contributing to the overall maintenance and efficiency of vehicles.
• Manage financial accounts, processing payments, issuing invoices, and handling cash transactions with high attention to detail, ensuring accuracy and preventing discrepancies in daily financial records.
• Deliver outstanding customer service by greeting and assisting customers, explaining services in clear terms, and resolving concerns in a professional manner, particularly with challenging clients, ensuring customer satisfaction, overall happiness and loyalty.
• Operate tire machines and balancers to efficiently change and balance tires, performing inspections and adjustments to ensure optimal tire performance and safety.
• Attended training sessions for continuous learning and development.
• Assisted in vehicle inspections for improved road safety.
• Supported senior mechanics to expedite repair processes.
• Maintained organised workspace, improving efficiency of operations.
• Complied with all industry standards ensuring company's reputation is upheld at all times.
• Took advantage of opportunities to learn new systems and repair procedures.
• Organize and process inventory stocks by receiving deliveries, tracking supplies, and managing stock levels, ensuring parts are readily available for maintenance tasks and avoiding shortages.
• Complete administrative tasks, including email management, documentation, and record-keeping, maintaining organized records of transactions and customer interactions.
• Maintain punctuality and strictly adhere to a rotating schedule, ensuring a smooth workflow and effective time management to meet customer demands in a fast-paced environment.

This role helps me develop a well-rounded skill set in automotive service, financial management, customer relations, and administrative tasks, ensuring that I can work efficiently and provide excellent service under pressure.

• Clean windows inside and outside, including frames and sills.
• Use appropriate cleaning tools and solutions to ensure streak-free results.
• Maintain safety standards when working at heights or with ladders.
• Communicate effectively with clients to schedule appointments and address any concerns.
• Manage schedule, ensuring timely service delivery.
• Maintain cleaning equipment and supplies.