William Brown

• Ensure all safety procedures are carried out before trains can be despatched.
• Maintaining customer safety, providing assistance when need be and welcoming them warmly to create apositive first impression.
• Ensuring station is always kept in presentable condition.
• Collaborating with team members for all tasks.

• Worked on the front desk, handling customer enquiries and assisting customers with difficulties faced.
• Dealt with book loans and returns, regularly using the Library’s computer systems for this.
• Ensured Library kept in presentable condition, including keeping sections tidy, ensuring books in correct location.
• Worked well with Library staff in two major projects to relocate certain sections and remove surplus book stocks.

• Welcomed prospective students to University Open Days, in addition to answering queries about the University and giving directions.
• Delivered campus tours, showing what St Mary’s University offers its students.

• Coordinating visitor admissions and answering queries that they had.
• Responsible for cashing up ticket sales at the end of the day.

• Assisted with ongoing project to digitise the Museum's Archive. Scanned, photographed and catalogued documents and assets held in the archive.
• Also worked at Welcome Desk, coordinating visitor admissions and answering queries.

· Created visual guides for students using software used by the Technology Enhanced Learning (TEL) Department. These were presented to Managers, with positive feedback received.

· Filed customer order forms systematically within folders in cabinet, helping to develop a more effective filing system, allowing easier access and location of these records.

· Worked at the shop’s front desk, dealing with customer queries, purchases, deliveries and collections.

· Collaborated with staff in several areas during busy periods to maintain good service delivery and customer service levels.

· Volunteered at ‘Book Trail’, a summer reading event for children, an event that encouraged children to read in fun and engaging way. I helped children partaking find books to read, asked them questions about book and gave prizes accordingly.