Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Brooks

Glasgow

Summary

Multi-talented team member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about and advance professionally.

Highly efficient customer service assistant well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Experienced customer service team member bringing eight years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.

Responsible team member with punctuality and dedication.

Hardworking with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Organised and dependable with eight years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Reliable with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

8
8
years of professional experience

Work History

Team Member (Operations)

Cineworld
Glasgow
12.2016 - 10.2024

Delivered high-quality customer service in operations team

Liaised effectively with clients

Collaborated effectively within a team

Promotional events and offers within the cinema

Performed operational tasks within retail team

Assisted customers at kiosk as Team Member (Operations)

Operated till and assisted with cash handling

Served hot and cold food and beverages to customers

Guided patrons within cinema environment, Operations Team Member role

Processed and recorded ticket sales

Performed regular cleaning tasks to support operational team




Education

Scottish Qualifications Certificate Intermediate 2 - English (A), Mathematics (B), Woodworking Skills (B)

Eastbank Academy
Glasgow
08.2014 -

SQA Standard Grades - Chemistry (2), English (2), Geography (2), Mathematics (2), Physics (2), Computing studies (3)

Eastbank Academy
Glasgow
08.2014 -

SQA Standard Grades - Craft and Design (3), French (3)

Eastbank Academy
Glasgow
08.2014 -

Skills

Workng effectively as part of a team

Consistent attendance

Effective time keeping

Reliable Operations team contributor

Accustomed to working different shift patterns

Can work on own initiative independently

Efficient multitasking

Positive attitude

Cash handling

Communication skills

Timeline

Team Member (Operations)

Cineworld
12.2016 - 10.2024

Scottish Qualifications Certificate Intermediate 2 - English (A), Mathematics (B), Woodworking Skills (B)

Eastbank Academy
08.2014 -

SQA Standard Grades - Chemistry (2), English (2), Geography (2), Mathematics (2), Physics (2), Computing studies (3)

Eastbank Academy
08.2014 -

SQA Standard Grades - Craft and Design (3), French (3)

Eastbank Academy
08.2014 -
William Brooks