Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

William Bland

Newcastle upon Tyne,Northumberland

Summary

A highly motivated sales professional with over 2 years of experience in non-advised sales within the insurance sector, specializing in landlord rent guarantee, eviction insurance, and buildings and contents insurance. Skilled in both new business development and account management, with a proven track record of building and maintaining strong relationships with clients, including larger accounts. Experienced in upselling and cross-selling, providing exceptional service while ensuring compliance with FCA regulations and staying current with industry trends. Now seeking to apply my sales expertise and relationship-building skills in new sales or property-related roles.

Overview

12
12
years of professional experience

Work History

Landlord Services Executive

Rightmove
Newcastle Upon Tyne, Northumberland
11.2022 - Current
  • Conducted non-advised sales of landlord rent guarantee, eviction insurance, and landlord buildings and contents insurance in an FCA-regulated environment, ensuring full compliance with regulatory standards and guidelines.
  • Managed both new business development and account management, specialising in larger clients by maintaining strong relationships, ensuring timely renewals, and providing seamless service.
  • Proactively engaged with warm leads, cold calling, and liaised with property agencies to expand the client base and drive revenue growth.
  • Stayed up-to-date with property sector legislation and FCA regulations, applying this knowledge to ensure accurate product information and compliance in all sales activities.
  • Delivered clear, compliant explanations of insurance products to landlords, empowering informed decision-making without offering personal recommendations.
  • Consistently exceeded sales and retention targets by leveraging industry expertise, strong communication skills, and a customer-focused approach.

Move Consultant

Strike Estate Agency
03.2022 - 11.2022
  • Managed high volumes of property enquiries from prospective buyers, scheduling viewings and valuations while identifying opportunities to upsell additional services.
  • Promoted and sold mortgage advice and other optional moving services, contributing to the company's revenue model by effectively pitching solutions tailored to customer needs.
  • Monitored market trends and legislation to provide accurate, relevant advice, addressing customer objections confidently to maximize mortgage sales.
  • Delivered exceptional customer service, managing up to 100 customer queries daily, ensuring every interaction was personalized and aligned with the customer's goals.
  • Maintained accurate and up-to-date records of conversations to enhance service quality and follow-up efficiency.
  • Engaged in meaningful conversations with buyers to uncover their needs, building trust and rapport while strategically introducing additional services to close sales opportunities.
  • Contributed to the success of Strike’s unique business model by balancing customer satisfaction with targeted sales of essential moving-related packages.

Apprentice customer support technician for Payroll

Sage
Newcastle upon Tyne, Northumberland
10.2021 - 03.2022
  • Supported payroll services; specifically, sage cloud50 payroll, and provided solutions to customer queries and problems with payroll processing
  • Received Phone calls from small to medium businesses providing tech solutions and payroll related advice whilst trying to upsell various products and services with the aim to add value in every conversation.
  • The role required conforming to many strict legislations related to payroll processing therefore a good subject knowledge was required.

Barista and Floor Staff

Links Art Gallery
Whitley Bay, North Tyneside
07.2019 - 09.2019
  • The job involved working as part of a small team making various coffees, paninis and breakfast dishes as well as serving food, drinks and cakes within a busy café environment
  • This experience further developed customer service and serving skills as well as barista skills through making a variety of coffees.

Bar staff

Las Iguanas
Leeds, West Yorkshire
03.2018 - 10.2018
  • At las iguanas, I worked behind the bar making cocktails, coffees and various other drinks
  • I dealt with many queries and customer problems on a day to day basis and this job really developed my ability to deal with customer objections.

Bar staff

Hugo's By The Coast
Tynemouth, North Tyneside
04.2016 - 09.2017
  • I worked behind the bar at Hugo's pub in Tynemouth on a part-time and holiday basis.
  • I trained on the job at making a range of cocktails, coffees and other beverages.
  • I particularly enjoyed this work due to the practical nature and the busy, lively atmosphere.
  • When Hugo's was closed for refurbishment, I was able to gain further experience in two other bars which I thoroughly enjoyed and was able to transfer and develop my skills in a different environment and with a different team.

Bookkeeper

Tyrie Dairies
Whitley Bay, North Tyneside
08.2013 - 08.2017
  • Collected money on a weekly basis calling door to door, communicating with customers from all walks of life.
  • Formed positive relationships with people, dealing with any problems in a polite, non-confrontational manner.
  • Managed two balance sheets for two separate rounds, working out remaining balances on customer accounts and adding new products to orders when requested.

Education

B.Sc (Hons) - Sport and Exercise Science

Leeds Beckett University

BTEC - Sports And Exercise Science

Gateshead College
Newcastle upon Tyne

A-Levels -

Whitley Bay High School

High School - GCSE

Marden High School

Skills

  • Time Management
  • Organised
  • Sales Target Attainment
  • Confident Speaker
  • Fast Learner
  • Professional
  • Objection Handling
  • Sales Techniques
  • Cold Calling


Affiliations

  • Surfing
  • Golf
  • Padel
  • Football
  • Economics/ Global Markets

Accomplishments

University Golf Team – First Team Captain & Social Secretary
Served as the First Team Captain and Social Secretary for the university golf team, leading team training and competitions while organizing social events to foster team spirit and engagement. Demonstrated strong leadership, communication, and organizational skills in both competitive and social settings.

Timeline

Landlord Services Executive

Rightmove
11.2022 - Current

Move Consultant

Strike Estate Agency
03.2022 - 11.2022

Apprentice customer support technician for Payroll

Sage
10.2021 - 03.2022

Barista and Floor Staff

Links Art Gallery
07.2019 - 09.2019

Bar staff

Las Iguanas
03.2018 - 10.2018

Bar staff

Hugo's By The Coast
04.2016 - 09.2017

Bookkeeper

Tyrie Dairies
08.2013 - 08.2017

B.Sc (Hons) - Sport and Exercise Science

Leeds Beckett University

BTEC - Sports And Exercise Science

Gateshead College

A-Levels -

Whitley Bay High School

High School - GCSE

Marden High School

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William Bland