William Beswick
Eyemouth,Scottish Borders
Summary
Motivated professional demonstrating strengths in customer service and team leadership. Adapts to diverse roles through strong communication and organisational skills. Committed to delivering positive experiences and supporting team dynamics in all interactions.
Overview
10
10
years of professional experience
Work History
Guest Satisfaction Leader/Resort Supervisor
Canterbury Travel
Lapland, Finland
11.2017 - Current
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Supervised team of 85, delegating tasks and monitoring performance to meet project deadlines.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
Entertainer/Entertainment Manager
Parkdean Resorts
Nationwide
02.2016 - 11.2022
- Delivered engaging and dynamic entertainment at various venues, captivating audiences with a wide range of entertainment skills.
- Developed and delivered specialised children's entertainment, including songs, dances and games, fostering joy and participation.
- Performed character work as a host and compere at events, engaging with audiences through interactive performances.
- Engaged with members of public, building rapport and enhancing overall experience.
- Coordinated team management tasks, including rotas, schedules and running orders, ensuring smooth event operations.
Education
BTEC National Certificate - Sports Studies
Pendleton College
Manchester01-2009
GCSEs -
Canon Williamson CofE High
Manchester01-2005
Skills
- Customer service excellence
- Performance monitoring
- Leadership
- Communication
- Attention to Detail
Timeline
Guest Satisfaction Leader/Resort Supervisor
Canterbury Travel
11.2017 - Current
Entertainer/Entertainment Manager
Parkdean Resorts
02.2016 - 11.2022
BTEC National Certificate - Sports Studies
Pendleton College
GCSEs -
Canon Williamson CofE High