William Barbosa

• Resolved administrative issues promptly and minimised downtime in operations.
• Handled purchasing tasks for office supplies and optimised resource utilisation.
• Ensured smooth business travel arrangements for senior management.
• Updated company database regularly to maintain accurate records.
• Organised meetings and improved communication within the team.
• Scheduled appointments and conference calls coordinated seamlessly across different time zones.
• Prepared reports and presentations for board meetings and streamlined the decision-making process.
• Coordinated company events that strengthened employee morale and engagement.
• Worked closely with the HR department for recruitment activities and streamlined the hiring process.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Measure and evaluate engagement rates with content, driving updates and improvements to content with relevant teams accordingly.
• Monitor and report on the effectiveness of related sales and marketing content.
• Meeting regularly with senior team members to understand upcoming priorities

• Upheld firm's policies whilst managing the day-to-day functioning of the unit under supervision.
• Provided regular feedback to team members for continuous improvement in performance standards.
• Coordinated with other department supervisors to streamline inter-departmental projects.
• Acted as the main point of contact between internal departments (facilities, security, IT) and external vendors to ensure seamless operations.
• Facilitated internal and external events, collaborating with multiple stakeholders to ensure logistical success.
• Responsible for management, maintenance, and upkeep of office, and reception areas, ensuring always presentable and fully functioning, raising issues, and following solution process.
• Managed procurement processes by consulting with suppliers, processing purchase orders, and ensuring timely invoice reconciliation.
• Coordinate external and internal events, including space reservations, event space layout, catering, and IT functionalities.
• Performed excellent customer service and built strong client relationships.

• Collaborated effectively with team members, consistently meeting deadlines and exceeding expectations.

• Coordinated holiday schedules ensuring no disruption in work due to absences.
• Boosted morale, implemented regular team building activities.
• Handled customer complaints promptly, ensured high satisfaction rates.

• Supervising between 6-8 receptionists, including concierge.

• Conducting appraisals as necessary and monthly 1-2-1s.

• Keeping service standards manual updated, ensuring the team consistently adheres to Mitie/Signature standards and compiles with client policies and guidelines.

• Manage the weekly rota and the team’s holiday requests and absences, book via the company support hub, and ensure agency cover aligns with operational needs.

• Identifying all necessary training requirements and development needs for reception team members in conjunction.

• Ensuring that the company image is always presented professionally.

• Ensuring that the reception team always observes and follows data protection legalities.

• Coordinate the required planning of each event.

• Liaising information directly with the lead booker to ensure all questions are answered.

• Collating function sheets using the event booking system.

• Working very closely with the rest of the Event team as a strong unit.

• Confidently discuss all your events with the Heads of Department in the weekly events and daily morning briefmeeting to ensure all details are understood and covered.

• Provide a warm, courteous and prompt welcome on arrivalfor all visitors.

• Issue visitor passes using the agreed process and procedures.

• Assisting with daily admin jobs assigned by the events team.

• Administration tasks, including answering phones, maintaining files, and producing regular reports and statistics on the in-house booking system.

• Assisting in Room bookings for up to 80 meeting rooms