Summary
Overview
Work history
Education
Skills
Timeline
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William Banks

Needham Market,Suffolk

Summary

A highly organised and adaptable professional with excellent time management and computer skills, capable of working both independently and collaboratively. Demonstrates a strong ability to handle pressure and effectively manage customer queries, ensuring a friendly yet professional approach. Committed to tailoring communication styles to meet individual needs, aiming to leverage these competencies in a dynamic work environment.

Overview

18
18
years of professional experience

Work history

Sales

First Home Improvements
Braintree, Essex
03.2019 - 07.2025

Marketing manager

First Home Improvements
Braintree, Essex
10.2012 - 06.2019
  • Managed social media campaigns to increase online presence.
  • Established partnerships, fostering company reputation and outreach.
  • Enhanced brand awareness by devising creative promotional activities.
  • Conducted market research, identifying emerging trends and opportunities.
  • Oversaw event management duties, delivering memorable experiences for attendees.
  • Developed marketing plans to support department strategies.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.

Sales consultant

carphone warehouse
Ipswich , Suffolk
08.2009 - 09.2012
  • Assisted customers through entire sales process to ensure satisfaction.
  • Managed key accounts resulting in increased profitability for the company.
  • Delivered convincing sales pitches to attract new clients.
  • Nurtured leads into successful conversions, boosting overall sales figures.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Built strong relationships with customers, resulting in repeat business.
  • Closed complex deals with a strategic and customer-focused approach.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Retained customers by building rapport and delivering tailored product recommendations.

Painter and decorator

Garry Ross building services
South End , Essex
06.2007 - 06.2009
  • Completed specialist finishes such as marbling or graining, adding character to spaces.
  • Applied primer coats effectively to ensure vibrant final colour pay-off.
  • Maintained clean workspace to ensure safety and efficiency in task completion.
  • Improved property aesthetics through careful selection of colours and designs.
  • Executed wall papering jobs neatly for polished final appearance.
  • Worked diligently on intricate stenciling projects, creating unique room features.
  • Selected appropriate materials for each job, maximising quality of finished work.
  • Operated power tools efficiently, enabling precise cuts and alignments.
  • Applied varied types of paints, stain products and decorative finishes to all types of surfaces.
  • Refreshed walls, doors and trims with strict attention to detail.

Education

GCSEs - English (E), Maths (M), Science (S), Design and technology (DT), PE , Geography (G)

High School
Stomwarket

Skills

I have a variety of skills that I have gained throughout the years through both my personal life and working life Some of my skills are;

- Excellent time management skills

- I am able to work in a team and also independently

- I can work under pressure

- I am an organised individual

- I feel I am an approachable and friendly individual but professional at

the same time

- I have good computer skills

- I am able to adapt my communication style to each individual need

- I can deal with customer queries and action these as and when required



Timeline

Sales

First Home Improvements
03.2019 - 07.2025

Marketing manager

First Home Improvements
10.2012 - 06.2019

Sales consultant

carphone warehouse
08.2009 - 09.2012

Painter and decorator

Garry Ross building services
06.2007 - 06.2009

GCSEs - English (E), Maths (M), Science (S), Design and technology (DT), PE , Geography (G)

High School

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William Banks