William Abel
Broadbridge Heath,WSX
Summary
System Support Officer and Data Analyst with a proven track record at Horsham District Council. Specialized in enhancing software, and streamlining data analysis processes. Experienced in both in-person and remote support and system administration. Adept at end-user training, with great communication skills and technical proficiency.
Overview
6
6
years of professional experience
Work History
System Support Officer
Horsham District Council
10.2022 - Current
Maintaining and improving the Environmental Health and Licensing software. Working with officers to improve the system and working procedures. Analysis of departmental data to provide reports and insights on the departments work.
Data Analyst
Stark
09.2018 - 09.2022
Processing and analysis for data for an energy metering company. Ensuring non half hourly energy meter reads were being received, processed and sent to energy suppliers. Working with the companies tech team to improve the in-house software system. Writing procedure notes and training for new employees.
Education
Bachelor of Science - Psychology
Aberystwyth University
08-2018
Skills
- Remote/Office-based system support
- System administration
- User training
- System upgrades
- Proficiencies with microsoft including PowerBi
- Identifying and analyzing key performance indicators
Timeline
System Support Officer
Horsham District Council
10.2022 - Current
Data Analyst
Stark
09.2018 - 09.2022
Bachelor of Science - Psychology
Aberystwyth University
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