William
Birmingham
Summary
Organised and detail-focused professional with experience across e-commerce, marketing production, sales support and hands-on operational roles in the UK and Hong Kong. Brings practical experience coordinating marketing materials, liaising with print suppliers, supporting campaign delivery and maintaining accurate content and product information across fast-paced environments. Confident working with internal teams, external suppliers and deadline-driven workflows, with working knowledge of Adobe Photoshop, Adobe Illustrator and Microsoft Office. Also familiar with video and content production workflows through digital content creation, with a proactive and adaptable approach to problem-solving.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Ecommerce Executive
Top Discounts Ltd
Halesowen, Dudley
2024.08 - 2026.05
- Respond to customer and product enquiries, providing accurate information to support purchase decisions and maintain service quality.
- Carry out day-to-day e-commerce and operational tasks with high accuracy in a fast-paced environment.
- Work closely with internal teams and managers to keep product information accurate, up to date and consistent across platforms.
- Support process improvements and adopt new systems to improve efficiency and workflow.
- Deliver tasks within tight deadlines while maintaining strong attention to detail and a professional approach.
Automobile Technician
Moseley Autocentre
Birmingham, West Midlands
2023.09 - 2024.06
- Completed repair and maintenance work accurately and efficiently in a busy workshop environment.
- Maintained clear service records and supported organised documentation of completed work.
- Used manuals and technical information to diagnose issues and follow correct procedures.
- Worked to high standards of accuracy, safety and time management.
Automobile Technician
Halfords
Stratford-upon-Avon, Warwickshire
2023.08 - 2023.09
- Carried out vehicle servicing tasks in line with workshop standards and safety requirements.
- Used diagnostic processes to identify faults and complete routine maintenance work.
- Maintained a clean and organised work environment while meeting operational deadlines.
- Explained maintenance requirements clearly to customers when needed.
Marketing Executive
Bun Fun Van Limited
Kam Tin, Hong Kong
2020.04 - 2023.05
- Supported company promotion through social media and marketing activity, helping deliver content aligned with campaign objectives and brand identity.
- Assisted with the planning and delivery of events under supervisor guidance, including logistics, materials and on-site operational support.
- Coordinated with internal teams and external suppliers to produce marketing materials, promotional items and branded apparel.
- Managed design and print requirements for campaigns, checking specifications, timelines and output quality with print suppliers.
- Gained hands-on experience in T-shirt printing production, including artwork preparation, print methods and quality control checks.
- Supported end-to-end production workflows from design concept through to final printed output, ensuring consistency with brand standards.
- Helped maintain company facilities and vehicle readiness to support events and promotional activities.
Sales Executive
Yat Fung Metal Company
Tsuen Wan, Hong Kong
2018.03 - 2022.03
- Managed and uploaded product information to Shopify and WooCommerce platforms, ensuring listings were accurate and timely.
- Created product descriptions and sales materials that highlighted features and supported customer engagement.
- Supported sales growth by maintaining customer relationships and responding promptly to enquiries.
- Kept organised records, filing systems and incoming correspondence to support office operations.
- Entered and maintained data accurately for efficient retrieval and reporting.
Education
Bachelor of Social Science - Counselling and Psychology
Hong Kong Shue Yan University
Hong Kong 2012.08 - 2016.08
Skills
- Print production support and supplier liaison
- Creative brief coordination and campaign support
- Project tracking, scheduling and deadline management
- Content accuracy, proofreading and brand consistency
- Procurement support and specification checking
- Promotional materials and event support
- Basic artwork preparation and layout awareness
- Microsoft Office, including Outlook, Word and Excel
- Adobe Photoshop and Adobe Illustrator
- Administrative support and record management
- Cross-team communication with creative and non-creative stakeholders
- English, Cantonese and Mandarin communication
Websites
Additional information
- Full UK driving licence.
- Experienced in working across customer-facing, operational and production-support environments.
- Available for hybrid working and able to travel to Coventry.
Timeline
Ecommerce Executive
Top Discounts Ltd
2024.08 - 2026.05
Automobile Technician
Moseley Autocentre
2023.09 - 2024.06
Automobile Technician
Halfords
2023.08 - 2023.09
Marketing Executive
Bun Fun Van Limited
2020.04 - 2023.05
Sales Executive
Yat Fung Metal Company
2018.03 - 2022.03
Bachelor of Social Science - Counselling and Psychology
Hong Kong Shue Yan University
2012.08 - 2016.08