Will Senior
Chinnor
Summary
BSc graduate in Biological Sciences with over two years' hand-on sales experience seeking a challenging and rewarding role in sales. Self-starter with excellent communication skills, and ability to build strong customer relationships. Eager to contribute knowledge and sales experience to a forward-thinking company.
Overview
2023
2023
years of professional experience
8
8
years of post-secondary education
Work History
Golf Services Professional
Fairmont Chateau Whistler
Whistler, British Columbia
5 2024 - 9 2024
- Meeting and greeting over 200 guests daily, delivering guest briefings, handling any concerns promptly and ensuring that guests had a positive and enjoyable experience
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Ensured timely availability of carts for guests by promptly preparing and staging them.
- Collaborating with event organisers to deliver successful golf tournaments and events.
- Building relationships with members and guests, and creating a welcoming atmosphere.
Ski Technician Supervisor
Black Tie Ski Rentals
Whistler, British Columbia
11.2022 - 4 2024
- Overseeing daily operations of the ski technician team, ensuring efficient workflow and high-quality service for hundreds of customers daily during peak periods.
- Interacting with customers to understand equipment needs and provide expert advice on ski/boot selection, resulting in safer experience on the slopes.
- Managing reservations for rental equipment, streamlining the pick-up process for customers during peak season.
- Promoting positive customer relations through prompt service, addressing concerns, and providing knowledgeable advice on ski gear usage.
- Supporting store sales efforts by promoting retail products while assisting customers with rentals, increasing overall revenue streams.
- Collaborating with store manager to boost rental revenue through meticulous management of equipment inventory and timely repairs.
- Improving team performance by conducting training sessions on proper equipment handling and maintenance techniques.
Golf Equipment Sales Advisor
American Golf
Oxford, Oxfordshire
09.2021 - 06.2022
- Managing approximately 30 customer sales enquiries daily, in person and over the phone, preparing detailed quotes, and processing orders with accuracy and efficiency.
- Actively following up on existing quotes to maximise conversion rates from prospects to sales
- Proficient use of Anthill CRM software
- Providing customers with a skilled club custom fitting process
- Detailed knowledge of the leading global golf brands, data analysis and clear communication is key throughout
- Collaborating with team members to achieve monthly sales goals and improve overall performance.
- Supporting the marketing team with product launch/brand promotions
Customer Services Advisor
Travelodge
Thame, Oxfordshire
06.2022 - 09.2022
- Responding to approximately 40 incoming customer enquiries daily via web portal, email and phone while always meeting brand standards and quality.
- Proficient use of Salesforce CRM.
Activity Instructor
Ultimate Activity Camps
06.2019 - 09.2019
- Working as a sports instructor for children aged 8-14 fostering a fun, inclusive, and supportive environment for all skill levels.
Education
BSc - Biological Sciences
University of Birmingham
Birmingham 01.2018 - 01.2021
A Levels - Maths, Biology, Geography
Abingdon School
Abingdon 01.2016 - 01.2018
iGCSEs - 10 GCSEs graded from ATo A including English Language, Maths
Abingdon School
Abingdon 01.2013 - 01.2016
Skills
Excellent communication skills
Teamwork and collaboration
Task management
Proficient in Microsoft Office
Relationship Building
Problem-solving skills
Goal-Oriented
Reliable and punctual
Volunteer Experience
- 2019, Fundraising for the charity Movember with other members of my University hockey club
- 2020, Fundraising for the charity Movember with other members of my University hockey club
- 2018, Travelled to Madagascar to carry out fieldwork with local scientists researching populations, both on land and offshore
- 2015, 2022, Coached junior hockey at Oxford Hawks Hockey Club and junior cricket at Aston Rowant Cricket Club
Interests and Qualifications
- Duke of Edinburgh Awards: Bronze, Silver and Gold
- Golf: 7 handicap
- Skiing: Two winter seasons in Whistler, BC, Canada
- Diving: PADI Open Water Diving Qualification
- Hockey: Represented the University of Birmingham, played 1st XI hockey for Abingdon School, men's and junior hockey
- Cricket: Represented the University of Birmingham, played 2nd XI cricket for Abingdon School, men's and junior cricket at Aston Rowant Cricket Club and Junior Oxfordshire County Player 2013-17
- Music: Grade 7 Trumpet
- Clean driving licence
Timeline
Ski Technician Supervisor
Black Tie Ski Rentals
11.2022 - 4 2024
Customer Services Advisor
Travelodge
06.2022 - 09.2022
Golf Equipment Sales Advisor
American Golf
09.2021 - 06.2022
Activity Instructor
Ultimate Activity Camps
06.2019 - 09.2019
BSc - Biological Sciences
University of Birmingham
01.2018 - 01.2021
A Levels - Maths, Biology, Geography
Abingdon School
01.2016 - 01.2018
iGCSEs - 10 GCSEs graded from ATo A including English Language, Maths
Abingdon School
01.2013 - 01.2016
Golf Services Professional
Fairmont Chateau Whistler
5 2024 - 9 2024
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