Dynamic and motivated team leader with extensive experience in customer-facing roles across museums, retail, and events. Skilled in supervising teams, delegating tasks, and maintaining high standards of visitor experience. Adept at problem-solving, health and safety oversight, and fostering collaboration to achieve organisational goals. Recognised for strong communication skills, proactive decision-making, and the ability to build positive working relationships.
References
Available upon request
· Support the Duty Manager with daily museum operations, ensuring smooth visitor flow and high-quality service.
· Lead staff across customer service, rota management, and operational challenges.
· Manage cashing up, contractor interactions, and health & safety compliance.
· Coordinate corporate event setups and takedowns.
· Member of the Visitor Experience Working Group, contributing to operational improvements.
· Trained in handling difficult conversations for effective staff management.