Will Sanger

· Support the Duty Manager with daily museum operations, ensuring smooth visitor flow and high-quality service.

· Lead staff across customer service, rota management, and operational challenges.

· Manage cashing up, contractor interactions, and health & safety compliance.

· Coordinate corporate event setups and takedowns.

· Member of the Visitor Experience Working Group, contributing to operational improvements.

· Trained in handling difficult conversations for effective staff management.

• Provide excellent visitor engagement and support across exhibitions.
• Assist in maintaining equipment, health & safety protocols, and crowd management on busy days.
• Contribute to a consistent and enjoyable visitor experience through proactive communication and teamwork.

• Company Secretary (2020–2022): Took minutes at Trustee meetings and supported governance processes.
• Co-Volunteer Coordinator (2020–2021): Recruited, trained, and scheduled volunteers, ensuring rota coverage.
• General Volunteer: Opened/closed museum, handled cash/till, managed stock, and supported children’s activities.

• Supervised volunteers and promoted museum activities on social media.
• Authored an article for the Town Crier that generated £400 in shop sales.
• Supported accreditation work and organised volunteer engagement trips.