Summary
Overview
Work history
Education
Skills
Timeline
Generic
Will Sanger

Will Sanger

Towcester,Northamptonshire

Summary

Dynamic and motivated team leader with extensive experience in customer-facing roles across museums, retail, and events. Skilled in supervising teams, delegating tasks, and maintaining high standards of visitor experience. Adept at problem-solving, health and safety oversight, and fostering collaboration to achieve organisational goals. Recognised for strong communication skills, proactive decision-making, and the ability to build positive working relationships.


References

Available upon request

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work history

Visitor Expirience Team Leader

Silverstone Museum
Silverstone, Northamptonshire
11.2023 - Current

· Support the Duty Manager with daily museum operations, ensuring smooth visitor flow and high-quality service.

· Lead staff across customer service, rota management, and operational challenges.

· Manage cashing up, contractor interactions, and health & safety compliance.

· Coordinate corporate event setups and takedowns.

· Member of the Visitor Experience Working Group, contributing to operational improvements.

· Trained in handling difficult conversations for effective staff management.

Welcome Team Member

Silverstone Musuem
Silverstone, Northamptonshire
12.2020 - Current
  • Provide excellent visitor engagement and support across exhibitions.
  • Assist in maintaining equipment, health & safety protocols, and crowd management on busy days.
  • Contribute to a consistent and enjoyable visitor experience through proactive communication and teamwork.

Volunteer (Various Roles)

Towcester Museum
Towcester, Northamptonshire
08.2016 - 12.2022
  • Company Secretary (2020–2022): Took minutes at Trustee meetings and supported governance processes.
  • Co-Volunteer Coordinator (2020–2021): Recruited, trained, and scheduled volunteers, ensuring rota coverage.
  • General Volunteer: Opened/closed museum, handled cash/till, managed stock, and supported children’s activities.

Museum Development Co-Ordinator

Towcester Museum
Towcester, Northamptonshire
09.2019 - 12.2019
  • Supervised volunteers and promoted museum activities on social media.
  • Authored an article for the Town Crier that generated £400 in shop sales.
  • Supported accreditation work and organised volunteer engagement trips.

Cleaner (Lloyds Bank Contract)

Mitie
Towcester, Northamptonshire
08.2020 - 10.2021

Customer Service Assistant

B&M Retail
Towcester, Northamptonshire
10.2018 - 12.2018

Record Cleaner

Deco Audio
Aylesbury, Buckinghamshire
03.2014 - 04.2018

Education

Higher National Diploma - Theatre Practice

University of Northampton
Northampton
10.2017 - 05.2019

BTEC Level 3 - Acting

Northampton College
Northampton
09.2015 - 05.2017

GCSEs - Maths

Northampton College
Northampton, Northamptonshire
09.2020 - 05.2021

GCSEs -

Sponne School
Towcester
09.2013 - 06.2015

Skills

  • Team leadership & supervision
  • Staff training & development
  • Customer service excellence
  • Task delegation & workload management
  • Health & safety awareness
  • Event coordination
  • Conflict resolution & problem solving
  • Strong communication & interpersonal skills

Timeline

Visitor Expirience Team Leader

Silverstone Museum
11.2023 - Current

Welcome Team Member

Silverstone Musuem
12.2020 - Current

GCSEs - Maths

Northampton College
09.2020 - 05.2021

Cleaner (Lloyds Bank Contract)

Mitie
08.2020 - 10.2021

Museum Development Co-Ordinator

Towcester Museum
09.2019 - 12.2019

Customer Service Assistant

B&M Retail
10.2018 - 12.2018

Higher National Diploma - Theatre Practice

University of Northampton
10.2017 - 05.2019

Volunteer (Various Roles)

Towcester Museum
08.2016 - 12.2022

BTEC Level 3 - Acting

Northampton College
09.2015 - 05.2017

Record Cleaner

Deco Audio
03.2014 - 04.2018

GCSEs -

Sponne School
09.2013 - 06.2015
Will Sanger