Will Davies
Bridgend
Summary
Dedicated and driven account manager with extensive background in achieving targets through negotiation and upselling. Talent in strategic sales planning and customer engagement. Confident communicator with 7 years of experience in highly competitive markets. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
7
7
years of professional experience
Work history
Account Manager
Gallagher's Insurance
2023.02 - Current
- Provided quality customer service for individuals and businesses regarding finding adequate cover.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Consistently hitting targets set in regards to client retention.
- Experience in up-selling to clients ensuring that they have all the relevant covers.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Contributed to team morale and success, mentoring other players in technique and attitude.
Sales Assistant
Lindt & Sprungli
2022.03 - 2022.12
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays.
- Determined customers' needs, recommending and cross-selling services to maximise sales value.
- Demonstrated performance and function of products effectively, heightening customer interest and increasing sales.
- Received positive customer feedback through innate sales abilities and outstanding customer care.
Account Manager
Admiral
2018.10 - 2022.02
- Provided helpful, attentive sales support to generate positive customer feedback.
- Experience in multiple departments excelling in all New Business, Customer Service and Renewals.
- Consistently explained to clients all relevant product features and the benefits to drive sales.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Employed effective sales and upselling techniques to ensure clients were covered correctly.
- Consistently one of top performers in the department.
Education
A-Levels -
Archbishop McGrath Catholic High School
GCSEs -
Archbishop McGrath Catholic High School
Skills
- Customer Service
- Customer Satisfaction
- Phone Sales
- Sales
- Team Management
- Upselling
- Management
- Advising
- Confident Communicator
- Multitasking
- Cash Management
- Strong customer service
Timeline
Account Manager
Gallagher's Insurance
2023.02 - Current
Sales Assistant
Lindt & Sprungli
2022.03 - 2022.12
Account Manager
Admiral
2018.10 - 2022.02
A-Levels -
Archbishop McGrath Catholic High School
GCSEs -
Archbishop McGrath Catholic High School