Will Corfield
Salisbury,United Kingdom
Summary
I am a robust and resilient individual, responsible and mature with a very strong work ethic. As a result, I am hard working, reliable and punctual. I give my best effort regardless of how challenging a task may be and I am consistent and determined to deliver strong outputs. I am responsible beyond my years and can be wholeheartedly trusted to follow instructions and complete my duties. I am a team player who can work independently when required, which has been demonstrated in my voluntary work.
Overview
2027
2027
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Arc Hospitality
- Provided VIP service (Fusion Lounge) during British Grand Prix at Silverstone Circuit ensuring first-class customer service. High pressured bar work and serving and making a range of drinks including champagne and cocktails
- Customer-facing roles at weddings and trained in silver service
- VIP hospitality at Bournemouth Air Show serving behind the bar and waiting on guests.
Sports coach for children
360 Sports Coaching
Salisbury area
2022.01 - 2026.05
- Encouraged positive attitudes towards physical activity by making sports enjoyable for children.
- Communicated with parents to discuss their child's progress and areas for improvement.
- Provided emotional support to players during tough matches or losses, building resilience and determination.
- Enhanced children's understanding of sports rules with clear, concise coaching methods.
- Ensured safety and welfare of young children by following safeguarding principles.
- Managed behavioural challenges to reduce disruption to training sessions.
- Built confidence of players by offering individual praise and recognising progress and achievements.
Customer service assistant
Tesco Plc
Salisbury
2022.09 - 2023.08
- Delivered high standards of compliance and customer service.
- Provided respectful and committed service to customers.
- Managed stock level and replenishment processes.
- Handled cash transactions accurately ensuring financial integrity.
- Addressed customer complaints effectively improving relations.
- Followed company policies and procedures maintaining operational standards.
- Collaborated within a team fostering a positive atmosphere.
- Applied management strategies to assist upset customers.
Customer service assistant
Currys Plc
2021.03 - 2022.08
- Assisted customers with product inquiries for enhanced shopping experience.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Provided exceptional levels of customer service consistently; creating loyal customers and driving sales.
- Offered helpful advice on product selection, leading to increased sales.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Used in-depth product understanding to answer customer questions knowledgeably.
Education
BA (Hons) English Literature -
UNIVERSITY OF THE WEST OF ENGLAND
Bristol 2023.09 - 2026.05
A Levels -
BISHOP WORDSWORTH'S SIXTH FORM
2020.09 - 2022.06
GCSEs -
BISHOP WORDSWORTH'S GRAMMAR SCHOOL
2015.09 - 2020.06
Skills
- Quick thinker
- Exceptional customer service
- Good verbal & written communication skills
- Excellent active listener
- People person
- Problem solver
Certification
- Level 2 Basketball England referee.
- Level 1 Basketball England table official.
- Duke of Edinburgh Bronze Award.
- Emergency First Aid trained.
- DBS certified.
- Trained in food hygiene
- Trained in customer safeguarding
LEISURE INTERESTS
University BUCS Div1 basketball and Cardiff City Basketball Club in National Basketball League Div 2
Advanced skier
Progressed through Salisbury Football Club youth system
Reading for pleasure
Runner, training for London Marathon
Timeline
BA (Hons) English Literature -
UNIVERSITY OF THE WEST OF ENGLAND
2023.09 - 2026.05
Customer service assistant
Tesco Plc
2022.09 - 2023.08
Sports coach for children
360 Sports Coaching
2022.01 - 2026.05
Customer service assistant
Currys Plc
2021.03 - 2022.08
A Levels -
BISHOP WORDSWORTH'S SIXTH FORM
2020.09 - 2022.06
GCSEs -
BISHOP WORDSWORTH'S GRAMMAR SCHOOL
2015.09 - 2020.06
Customer service representative
Arc Hospitality