Wilker Piva
Bristol,South Gloucestershire
Summary
I have worked with computers from the age of 14 until I was 18, and I am a quick learner. While completing my Bachelor's in Marketing, I decided that I wanted to relocate to study and work in the UK. IT has always been a dream career, and I intend to continue studying and updating my skills. I have recently graduated from an IT Support Traineeship, specialising in troubleshooting hardware and software issues through a series of courses from CompTIA, Microsoft, practical work, and official certifications. As an aspiring IT professional, I bring a blend of analytical problem-solving skills and a passion for technology that drives innovation and efficiency. My proactive approach to tackling challenges and continuous pursuit of learning make me an ideal candidate for fostering growth and addressing the dynamic needs of your tech environment.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
Cleaning Services Professional
Mitie
Bristol, South Gloucestershire
2020.10 - Current
● Delivered high-quality cleaning services for commercial and residential clients, maintaining excellent customer satisfaction
● Demonstrated flexibility and adaptability in diverse environments, with a strong focus on efficiency and time management
● Developed and implemented effective cleaning strategies to maximise productivity and reduce operational costs
● Worked collaboratively with a team to ensure all tasks were completed to the highest standard and within deadlines
Linen Porter
Park Plaza Hotel
London, Borough of Lambeth
2019.11 - 2020.06
- Packaged articles for pick-up and attached customer receipts.
- Transported loads onto conveyor belts to move through work stations.
- Sorted soiled articles into loads according to care instructions.
- Used company software to record job data and print receipts.
- Laundered, pressed or dry-cleaned garments, linen and other textiles by hand.
Education
Certificate of Higher Education - IT Support Traineeship
IT Career Switch Ltd
Bristol, England 2023.06 - 2024.03
NVQ Level 1 - English for Speakers of Other Languages (ESOL)
SGS Filton College
South Gloucestershire 2022.04 -
SVQ Level 3 - Computer Course
SENAI
Brazil 2006.04 - 2008.06
A-Levels - English
Hide High
Brazil 2017.02 - 2018.04
Certificate of Higher Education - High School
Conde Do Parnaiba, Brazil
Brazil 2006.02 - 2009.12
Diploma of Higher Education - BA Marketing
Anhanguera
Brazil 2013.02 - 2015.11
Skills
- Customer service
- Technical support
- System administration
Interpersonal skills:
- Communication
- Organisation
- Teamwork
- Problem solving
Industry knowledge:
- Troubleshooting
- Network administration
- Software installation
- Operating systems
- Account management
Tools & Technologies:
- Active Directory
- Windows 10
- Windows 7
- Windows Server
- Remote desktop
- Mobile devices
- Printers and peripherals
Timeline
Certificate of Higher Education - IT Support Traineeship
IT Career Switch Ltd
2023.06 - 2024.03
NVQ Level 1 - English for Speakers of Other Languages (ESOL)
SGS Filton College
2022.04 -
Cleaning Services Professional
Mitie
2020.10 - Current
Linen Porter
Park Plaza Hotel
2019.11 - 2020.06
A-Levels - English
Hide High
2017.02 - 2018.04
Diploma of Higher Education - BA Marketing
Anhanguera
2013.02 - 2015.11
SVQ Level 3 - Computer Course
SENAI
2006.04 - 2008.06
Certificate of Higher Education - High School
Conde Do Parnaiba, Brazil
2006.02 - 2009.12