Summary
Overview
Work History
Education
Skills
Timeline
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Wilberforce Agyenim-Boateng

Norwich,NFK

Summary

Dynamic and reliable driver with a clean record and extensive experience. Proven ability in time management and customer service, enhancing delivery efficiency and client satisfaction. Skilled in vehicle maintenance and conflict resolution, consistently fostering strong relationships and ensuring timely, safe transportation of goods. And with a solid IT background as well.

Overview

5
5
years of professional experience

Work History

Driver

BOLT GHANA
09.2023 - 07.2024
  • Operated delivery vehicles efficiently, ensuring timely arrival of goods to designated locations.
  • Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
  • Assisted in route planning, optimizing delivery schedules for improved efficiency.
  • Collaborated with team members to address customer inquiries and resolve delivery issues promptly.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Minimized liability by consistently following road rules when driving.

Driver and Operations Manager

NAB-K LOGISTICS
11.2022 - 08.2023
  • Operated vehicles safely, ensuring timely delivery of goods to designated locations.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Navigated efficiently using GPS technology to optimize delivery routes and reduce delays.
  • Maintained accurate logs of deliveries, mileage, and fuel consumption for reporting purposes.
  • Implemented strategies for improving vehicle maintenance schedules, enhancing overall reliability.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.

Operations Manager

Bemps Mining and Petroleum
04.2019 - 11.2021
  • Assisted in daily operations to ensure efficient workflow and task management.
  • Supported team members by learning operational procedures and safety protocols.
  • Coordinated inventory checks to maintain optimal stock levels and reduce waste.
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Participated in training sessions to develop skills in operational tools and systems.
  • Collaborated with cross-functional teams to streamline communication and workflows.
  • Monitored equipment functionality, reporting issues for timely maintenance actions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Education

Diploma - Software Engineering

NIIT Ghana
GHANA, ACCRA
09.2021

VISUAL ARTS

KUMASI SENIOR HIGH TECHNICAL SCHOOL
GHANA, KUMASI
05.2013

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • Safety protocols
  • Vehicle inspection
  • Vehicle maintenance
  • Passenger transportation
  • Adaptable driving techniques
  • Fuel efficiency
  • Shipping and packaging
  • Language fluency
  • Conflict resolution
  • Business management
  • Friendly and outgoing
  • Verbal and written communication
  • Emergency response
  • Confidentiality
  • Teamwork and collaboration
  • Critical thinking
  • Basic vehicle maintenance

Timeline

Driver

BOLT GHANA
09.2023 - 07.2024

Driver and Operations Manager

NAB-K LOGISTICS
11.2022 - 08.2023

Operations Manager

Bemps Mining and Petroleum
04.2019 - 11.2021

Diploma - Software Engineering

NIIT Ghana

VISUAL ARTS

KUMASI SENIOR HIGH TECHNICAL SCHOOL

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