Wiktoria Wojciechowska
Aberystwyth
Summary
A highly motivated and results-oriented individual with a strong work ethic and a proven track record of success in customer service and sales roles. Skilled in multitasking, problem-solving, and working effectively within a team environment. Possesses excellent communication skills in English and Polish, and continuously learning German, and Spanish. Eager to leverage experience and language skills in a role that contributes to the success of a dynamic export-oriented company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeper and Waitress
Park Lodge Hotel
Aberystwyth
04.2023 - 06.2024
- Provided high-quality cleaning services daily, working efficiently to meet timeframe demands.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Instructed and supervised housekeeping staff to carry out daily tasks.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter
SY23
Aberystwyth
04.2023 - 08.2023
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Increased order value by upselling sides, drinks and desserts.
Waitress
Carlton (Aberystwyth, UK)
09.2022 - 04.2023
- Training and supervision of employees
- Ensuring the highest quality of customer service
- Operating the coffee machine
- Regular monitoring of restaurant stock
- Taking table bookings and managing reservations
- Liaising with kitchen staff and other teams
- Accounting for restaurant guest bills
- Maintaining the cleanliness of the restaurant
Waitress and bartender
Paros Restaurant
Leipzig, Germany
10.2021 - 02.2022
- Ensuring the highest quality of customer service
- Bar service
- Caring for a positive image of the restaurant
- Providing professional service to restaurant guests
- Regular monitoring of the restaurant's stock
- Taking table bookings and managing reservations
- Liaising with kitchen staff and other teams
- Accounting for restaurant guests' bills
- Serving the restaurant in multiple positions
Sales assistant
Amber Souvenir Shop (Poland)
01.2021 - 09.2021
- Processing cash payments
- Operating a payment terminal
- Cash accounting
- Taking stock
- Advising customers on purchases
- Taking responsibility for opening and closing the shop
Sales assistant
AmberTom (Poland)
08.2020 - 12.2020
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Taking responsibility for opening and closing the shop
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Waitress
Carlton (Aberystwyth, UK)
09.2019 - 05.2020
- Ensuring the highest quality of customer service
- Caring for a positive image of the restaurant
- Providing professional service to restaurant guests
- Regular monitoring of the restaurant's stock
- Taking table bookings and managing reservations
- Liaising with kitchen staff and other teams
- Accounting for restaurant guests' bills
- Serving the restaurant in multiple positions
- Maintaining the cleanliness of the restaurant
Waitress
Subway (Aberystwyth, UK)
02.2020 - 04.2020
- Ensuring the highest quality of customer service
- Regular monitoring of the restaurant's stock
- Professional service to restaurant guests
- Professional presentation of the offer
- Ensuring hygiene and cleanliness in the restaurant
- Accounting for restaurant guests' bills
Waitress
Złoty Osioł (Poland)
10.2018 - 02.2019
- Ensuring the highest quality of customer service
- Regular monitoring of restaurant stock
- Liaising with kitchen staff and other teams
- Accounting for restaurant guests' bills
- Providing professional service to restaurant guests
- Looking after the clean appearance of the restaurant
Storekeeper
Beetsma (Poland)
06.2018 - 07.2018
- Controlling stock and placing orders
- Maintaining order and cleanliness in the warehouse
- Ensuring proper storage conditions of goods
Education
Master of Business Administration - International Marketing
Aberystwyth University
AberystwythBachelor of Arts - Modern Languages with Business and Management
Aberystwyth University
Aberystwyth, Ceredigion 09.2019 - 06.2023
Skills
- Punctuality
- Flexibility
- Supervising
- Teamwork
- Problem-solving abilities
- Motivation
- Efficiency
- Multitasking
- Customer service
- Good communication
Languages
Polish
Native
English
Fluent
German
Elementary
Spanish
Elementary
Affiliations
- neuromarketing
- psychology
- customer behaviour
Extracurricular activities
President of Business Society at Aberystwyth University
Timeline
Housekeeper and Waitress
Park Lodge Hotel
04.2023 - 06.2024
Waiter
SY23
04.2023 - 08.2023
Waitress
Carlton (Aberystwyth, UK)
09.2022 - 04.2023
Waitress and bartender
Paros Restaurant
10.2021 - 02.2022
Sales assistant
Amber Souvenir Shop (Poland)
01.2021 - 09.2021
Sales assistant
AmberTom (Poland)
08.2020 - 12.2020
Waitress
Subway (Aberystwyth, UK)
02.2020 - 04.2020
Bachelor of Arts - Modern Languages with Business and Management
Aberystwyth University
09.2019 - 06.2023
Waitress
Carlton (Aberystwyth, UK)
09.2019 - 05.2020
Waitress
Złoty Osioł (Poland)
10.2018 - 02.2019
Storekeeper
Beetsma (Poland)
06.2018 - 07.2018
Master of Business Administration - International Marketing
Aberystwyth University
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