Wiktoria Strzalkowska
Warrington
Summary
Dynamic and results-driven professional with a strong foundation in leadership and team management, adept at motivating diverse teams in high-pressure environments. Demonstrates exceptional operational and problem-solving skills, with a proven track record of making sound decisions under pressure and implementing effective process improvements. Possesses excellent communication and customer service abilities, including multilingual proficiency in English and Polish, facilitating engagement with diverse populations. Highly organised with a keen attention to detail, skilled in prioritising tasks within fast-paced settings. Technically proficient with modern security technologies and operational reporting tools, supported by an academic background in criminology and applied science. Committed to continuous professional development, holding an IOSH Managing Safely certification that underscores a safety-first mindset. Recognised for reliability, adaptability, and a proactive approach to work.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Terminal Operations Associate Manager (First Line Leader Apprentice)
Manchester Airport
10.2023 - Current
- Directly manage a team of 23 aviation security officers, ensuring daily operational efficiency across terminal checkpoints.
- Apply leadership principles from CMI training to coach team members, conduct performance reviews, and deliver constructive feedback.
- Monitor KPIs related to queue times, compliance, and customer service, implementing strategic adjustments when targets are not met.
- Act as key liaison between frontline staff and senior management, relaying operational updates and staff concerns.
- Resolve real-time operational issues such as staff shortages or equipment failures, maintaining high safety and service standards under pressure.
- Promot a safety-first culture and ensure full compliance with the Department for Transport and Civil Aviation Authority regulations.
Aviation Security Officer
Manchester Airport
10.2022 - 10.2023
- Conducted passenger and staff screening (body scanners, hand searches, X-ray screening of baggage), ensuring compliance with strict aviation security protocols.
- Responded to alerts and potential threats with calm, decisive action while maintaining a professional demeanour.
- Trained new recruits on checkpoint procedures, customer interaction, and incident handling, supporting their onboarding process.
- Collaborated with emergency services during incident responses, including evacuations and suspicious package protocols.
- Recognised for consistent punctuality, professionalism, and upholding high standards of public safety.
Security Ambassador
Manchester Airport
06.2022 - 10.2022
- Provided passenger guidance during peak times, facilitating smoother flow through security checkpoints and improving customer satisfaction.
- Delivered real-time support to security officers, enabling quick resolution of bottlenecks or passenger issues.
- Identified vulnerable passengers and provided tailored support to ensure inclusivity and accessibility.
- Supported coordination between security, operations, and customer service teams to enhance overall terminal performance.
- Received positive feedback from passengers and managers for professionalism and problem-solving attitude.
Waitress
Premier Inn
01.2018 - 05.2020
- Served guests in a busy restaurant environment, managing high volumes during breakfast and dinner shifts with speed and accuracy.
- Handled special requests, complaints, and dietary requirements professionally, maintaining a high level of customer satisfaction.
- Trained new staff on POS systems, health and safety practices, and customer service protocols.
- Took initiative to support team members during peak periods, promoting a cooperative work environment.
- Developed strong interpersonal and multitasking skills under pressure—skills that transitioned effectively into aviation and security roles.
Education
CMI Level 3 Diploma - Principles of Management and Leadership
Trafford College Group
Manchester 10.2023 - 05.2025
BA (Hons) - Criminology and Criminal Justice
University of Greenwich
London 09.2019 - 05.2022
Level 3 Certificate - Criminology
Priestley College
Warrington 09.2018 - 06.2019
A Levels - Polish
Priestley College
Warrington 09.2017 - 06.2019
BTEC Level 3 Diploma - Applied Science
Priestley College
Warrington 09.2017 - 06.2019
GCSEs - GCSEs
Cardinal Newman Catholic High School
Warrington 09.2014 - 06.2017
Skills
Leadership & Team Management
-Proven ability to lead and motivate diverse teams in high-pressure environments
-Experienced in performance management, coaching, and conflict resolution
Operational & Problem-Solving Skills
-Strong decision-making under pressure, with experience handling real-time operational challenges
-Confident communicator with excellent interpersonal skills, adaptable across all levels of an organisation
-Experienced in handling public-facing roles, de-escalating tense situations, and resolving customer issues calmly and effectively
Organisation & Time Management
-Highly organised with a track record of balancing multiple responsibilities and deadlines
-Skilled in prioritising tasks in fast-paced, dynamic environments
-Strong attention to detail and process compliance
Professionalism & Personal Development
-Holds IOSH Managing Safely certification, reinforcing a strong safety-first mindset
-Reliable, adaptable, and consistently recognised for a proactive and positive approach to work
Custom
English, Fluent, Polish, Fluent, IOSH Managing Safely
Timeline
CMI Level 3 Diploma - Principles of Management and Leadership
Trafford College Group
10.2023 - 05.2025
Terminal Operations Associate Manager (First Line Leader Apprentice)
Manchester Airport
10.2023 - Current
Aviation Security Officer
Manchester Airport
10.2022 - 10.2023
Security Ambassador
Manchester Airport
06.2022 - 10.2022
BA (Hons) - Criminology and Criminal Justice
University of Greenwich
09.2019 - 05.2022
Level 3 Certificate - Criminology
Priestley College
09.2018 - 06.2019
Waitress
Premier Inn
01.2018 - 05.2020
A Levels - Polish
Priestley College
09.2017 - 06.2019
BTEC Level 3 Diploma - Applied Science
Priestley College
09.2017 - 06.2019
GCSEs - GCSEs
Cardinal Newman Catholic High School
09.2014 - 06.2017
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