Wiktoria Palka

Experienced Dispatch and Operations Manager with 5+ years' expertise in logistics, transport coordination, and direct mail production. Skilled at leading teams in fast-paced, high-volume environments to meet tight deadlines while maintaining excellent client service. Proven ability to manage customer relationships, resolve issues, and adapt quickly to changing requirements. Brings a hands-on approach to improving processes, maximising efficiency, and ensuring seamless dispatch and delivery operations.

Outside of work I enjoy volunteering at a local charity shop, which develops my customer service, teamwork, and organisational skills in a community setting. I regularly organise family events and trips, showcasing my planning, coordination, and problem-solving abilities.

I am also a keen skydiver, demonstrating confidence, focus, and the ability to stay calm under pressure. At home I take on DIY projects, improving my practical, hands-on skills and attention to detail. I also keep up-to-date with logistics and supply chain trends to stay informed and bring fresh ideas to my professional work.