Wiktoria Kulesza
Croydon
Summary
Highly skilled professional with a strong general office administration and department management background. Demonstrates excellent communication and organisation skills, fluent in English and Polish. An Experienced professional with a focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Offering strong leadership, communication, and problem-solving abilities.
Proven ability to effectively delegate tasks and monitor performance, ensuring optimal team productivity.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Manager
Argos / Sainsbury’s
01.2021 - 01.2025
- Supervising, training, developing Operators
- Supervising Outbound duties & Home delivery Services
- Review of company expectations, targets & goals and Suggesting/Trailing Innovative processes
- Accountability of a team between 20 - 25 colleagues at one time during the peak periods
- Providing one to one training
- Liaising with over 50 stores
- Effective problem solving
- Briefing the team on the expected performance and standards to the stuff
- Analysed and resolved complex resource management issues for optimised scheduling.
Teacher Assistant (unpaid work experience)
06.2017 - 01.2025
- Gained knowledge of key health and safety standards used within the industry
- Preparing the classroom for a lesson (such as setting up equipment for an art lesson)
- Putting together displays of children’s work
- Providing extra support for children with special educational needs
- Helping out on school trips
- Helping children with their reading
Warehouse Operative
Argos / Sainsbury’s
06.2020 - 12.2021
- Performed general maintenance tasks around the warehouse, and ensured a safe work environment.
- Recorded the number and quality of products, taking appropriate action on defective items.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Cleaned and tidied work areas to meet inspection requirements.
- Followed precise orders to assist with the continuous flow of goods from the distribution centre.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
Warehouse Operative (Christmas temp)
Argos / Sainsbury’s
10.2019 - 12.2019
- Picking customer orders
- Packaging customers goods
- Sending stock out
- Counting high value stock, ensuring everything is correct
Sales Assistant
Zara
08.2018 - 03.2019
- Communicating and serving customers
- Handling delivery
- Opening and closing store
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Boosted product sales by offering selection guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
Teacher Assistant (Work Experience)
St George’s Cathedral Catholic Primary School
Croydon
06.2017 - 08.2017
- Successfully built a positive rapport with Key Stage 3 students, increasing class engagement.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Observed and recorded student progress for ongoing assessment purposes.
- Conducted risk assessments to comply with health and safety regulations.
Education
BTEC’S - BTEC Business level 2 Distinction, BTEC Hospitality level 2 Distinction
Coulsdon Sixth Form College
01.2018 - 01.2019
BTEC level 3 - Business AEquivalent
Croydon Collage
01.2019 - 01.2021
GCSEs -
Notre Dame Roman Catholic Girl’s School
01.2012 - 01.2018
NCS - undefined
National Citizen Service
Skills
- Excellent communication skills
- Excellent organisation skills
- Fluent in English and Polish (spoken and written)
- General office administration
- Department management
- Effective delegation
- Performance monitoring
Character References/ Professional References
Kylah Shepherd: Teaching Assistant at SEN primary school
- 07495548791
kylahshepherd_2002@yahoo.com
Danielle Tcheugoue: Character Reference
- 07392297755
Timeline
Manager
Argos / Sainsbury’s
01.2021 - 01.2025
Warehouse Operative
Argos / Sainsbury’s
06.2020 - 12.2021
Warehouse Operative (Christmas temp)
Argos / Sainsbury’s
10.2019 - 12.2019
BTEC level 3 - Business AEquivalent
Croydon Collage
01.2019 - 01.2021
Sales Assistant
Zara
08.2018 - 03.2019
BTEC’S - BTEC Business level 2 Distinction, BTEC Hospitality level 2 Distinction
Coulsdon Sixth Form College
01.2018 - 01.2019
Teacher Assistant (unpaid work experience)
06.2017 - 01.2025
Teacher Assistant (Work Experience)
St George’s Cathedral Catholic Primary School
06.2017 - 08.2017
GCSEs -
Notre Dame Roman Catholic Girl’s School
01.2012 - 01.2018
NCS - undefined
National Citizen Service
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