Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom
Timeline
Generic

Wiktoria Janoszka

Leicester,Leicestershire

Summary

Experienced professional with a strong background in Recruitment, . Demonstrates exceptional time management and organisational skills, remaining calm under pressure while effectively solving problems. Proven leadership abilities complemented by excellent communication skills and a knack for social media marketing and up selling. Proficient in Excel, Word, Joined-up, accounting, and payroll processes. Career goal: to leverage extensive skill set to drive operational efficiency and team success in a dynamic work environment.

Overview

9
9
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification

Work History

Account Consultant

Winner Recruitment
04.2023 - 10.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed effective recruitment strategies, improving agency talent pool.
  • Established new development programmes for improved employee performance.
  • Enhanced company reputation by maintaining professional relationships with clients.
  • Coordinated with department heads for seamless hiring process.
  • Revised job descriptions periodically to attract suitable candidates.
  • Administered confidential payroll records, meticulously maintaining data integrity.
  • Recorded employee hours accurately for compliance with company payroll policies and procedures.
  • Built and maintained outstanding client relationships through face-to-face meetings, site visits and continued telephone and email communication.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Streamlined recruitment process by continuously evaluating and improving existing recruitment strategies and standardising candidate background checks.
  • Monitored market and industry activity to remain ahead of trends, delivering innovative recruitment activity.
  • Developed personalised return-to-work plans for successful reintegration into workforce.
  • Handled phone calls and emails from patients and members of public with professionalism.
  • Operated multi-line phones, handling 100+ incoming and outgoing calls daily.

Contract Coordinator

Encore
10.2021 - 01.2023
  • Notice Board management
  • Handling out PPE
  • Welcome emails sent
  • Conducting / Organasing site tours & D&A
  • Share code check / right to work check
  • Remote Reg & Edoc sent
  • Screening Candidates
  • Working on Protime and WMS
  • Admin work Pay query investigation / Resolution
  • Advert Response Management of Associates
  • Return to work Interviews
  • Daily Absence report
  • Lockers Management
  • Clock in Card allocation
  • New starter spreadsheet management
  • Planning Meeting
  • Timesheet /Payroll Stock sheet management

Warehouse Operative

Boden
04.2021 - 05.2021
  • Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries
  • Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
  • Understood warehouse product placement, enabling efficient picking and packing services
  • Picked orders to meet productivity targets.

Packing Operator

Pharmacy2U
12.2020 - 01.2021
  • Packing essential items needed in the set for the Covid-19 test Picking and packing Labelled and packed items daily while ensuring maximum accuracy
  • Ensured orders were packed correctly, minimising errors Exceeded targets by quickly and accurately preparing orders.

Warehouse Operative

Walkers Snack Foods
10.2020 - 10.2020
  • Picking and Packing Stacking House keeping
  • Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries
  • Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.

Team Leader

Camden Bar&Kitchen, Stansted Airport
03.2019 - 09.2020
  • I started working as a waitress Then I started working on different postions from working behind the bar to being host to food runner Later on I became a Team leader but when short staffed I still worked on different positins Then I started my Training for Manager but didn't finish it due to Covid-19
  • Completed audits and risk assessments to achieve regulatory compliance
  • Delivered quality service with friendly and professional demeanour
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement
  • Disposed of waste and recycling in appropriate containers
  • Escalated customer complaints to management for positive resolution
  • Input customer orders and processed payments for foods and beverages
  • Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.

Cabin Crew Member

Ryanair
05.2018 - 03.2019
  • Conducted thorough passenger safety checks, confirming passengers securely stored hand luggage before take-off
  • Took part in safety demonstrations to educate passengers about safety procedures and proper use of safety equipment
  • Sold duty-free goods and advised passengers of any allowance restrictions at country of destination
  • Attended pre-flight meetings to receive updates on flight requirements and schedules for smooth flight operations
  • Conducted periodic cabin checks, listening for any unusual noises or situations and taking appropriate action to keep flight safe and smooth for passengers
  • Welcomed passengers on board and directed individuals to booked seats with warm, professional demeanour
  • Guided passengers in following safety procedures in emergency situations and offered reassurance to calm anxieties
  • Monitored disembarking process and checked overhead lockers for luggage and personal items
  • Administered basic first aid, keeping calm and focused to minimise disruptions to other passengers
  • Checked and verified all passengers had secure seat belts prior to take-off to prevent injuries
  • Followed company regulations and rules promoting safe environment for both travellers and employees
  • Made announcements on behalf of pilot and answered passenger questions during flight to keep customers up to date with latest information.

Sales Assistant

Reflex
11.2017 - 01.2018
  • Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options
  • Liaised with customers to determine needs, provide recommendations and upsell services
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills
  • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.

Banquet Waitress

Athena
10.2017 - 12.2017
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
  • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
  • Delivered quality food and beverage service to guests per shift
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards
  • Maintained safe hygiene and food handling standards for full compliance
  • Greeted and seated guests to establish prompt, high quality service
  • Hand-washed dishes and glassware
  • Stocked and maintained silverware, linens and condiments.

Warehouse Operative

Illumin8 Blinds & Curtains
08.2017 - 09.2017
  • Notified supervisors of production problems and assisted with remediation
  • Rejected or discarded products, materials and equipment not meeting specifications
  • Inspected and tested products, parts and materials for conformity with specifications and standards
  • Compared colours, shapes and sizes with templates, charts and samples to gauge irregularities.

Sales Assistant

Tesco Beaumont's Leys
04.2016 - 04.2016
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice
  • Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.

Nursery Assistant

Alderman Richard Gallan Primary School
07.2015 - 07.2015
  • Supervised and cared for children, displaying storytelling and rapport-building skills to maintain interest and engagement
  • Monitored children's interactions with others, encouraging sharing and cooperation in safe environment
  • Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners
  • Led children to clear up after activities to maintain clean, safe and orderly environment
  • Kept children safe and secure by supervising activities and removing dangerous objects.

Education

NFCE Level 2 - Introduction to Cabin Crew

Leicester College

BTEC Level 2 - Travel Services ( Tour Operators )

Leicester College

NFCE Level 2 - Resort Representative's

Leicester College

NFCE Level 2 - Aviation Operations on the ground

Leicester College

5 X GCSE (Grades C-D) - Including Maths and English

English Martyrs' Catholic School

Skills

  • Warehouse Experience
  • Picking and Packing
  • Order Picking
  • Time management
  • Organisational skills
  • Driving
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Social media marketing
  • Upselling
  • Knowledge of Excel/Word/Joinedup/ etc
  • Accounting
  • Payroll

Certification

Flying License

Languages

Polish
English

Custom

My Interest and Hobbies , I enjoy learning new things as well as having new goals that I can achieve . I love to travel I like to organise things I like helping others

Timeline

Account Consultant

Winner Recruitment
04.2023 - 10.2024

Contract Coordinator

Encore
10.2021 - 01.2023

Warehouse Operative

Boden
04.2021 - 05.2021

Packing Operator

Pharmacy2U
12.2020 - 01.2021

Warehouse Operative

Walkers Snack Foods
10.2020 - 10.2020

Team Leader

Camden Bar&Kitchen, Stansted Airport
03.2019 - 09.2020

Cabin Crew Member

Ryanair
05.2018 - 03.2019

Sales Assistant

Reflex
11.2017 - 01.2018

Banquet Waitress

Athena
10.2017 - 12.2017

Warehouse Operative

Illumin8 Blinds & Curtains
08.2017 - 09.2017

Sales Assistant

Tesco Beaumont's Leys
04.2016 - 04.2016

Nursery Assistant

Alderman Richard Gallan Primary School
07.2015 - 07.2015

BTEC Level 2 - Travel Services ( Tour Operators )

Leicester College

NFCE Level 2 - Resort Representative's

Leicester College

NFCE Level 2 - Aviation Operations on the ground

Leicester College

5 X GCSE (Grades C-D) - Including Maths and English

English Martyrs' Catholic School

NFCE Level 2 - Introduction to Cabin Crew

Leicester College

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Wiktoria Janoszka