Wiktoria Bonatowska
Doncaster,South Yorkshire
Summary
Highly skilled professional with over 6 years of experience in the hospitality sector with a strong background in effective communication, teamwork, and problem-solving. Demonstrates strategic thinking and active listening to achieve organisational goals and successful outcomes. Competent in time management, planning, and organisational skills, with a proven ability to conduct thorough research and manage scheduling efficiently. Proficient at delivering exceptional customer service while maintaining a focus on continuous improvement and career growth.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Manager
El Torero Limited
Doncaster, South Yorkshire
06.2021 - 01.2025
- Handled bookings via phone, email, social media platforms and the booking system.
- Ensured compliance to health and safety regulations for safe dining environment.
- Led by example in providing customers with attentive, professional restaurant service leading to a high level of customer satisfaction.
- Quickly identified problem situations/ complaints, skilfully resolving issues to maintain satisfaction of customers.
- Delivered tailored assistance to customers with disabilities.
- Managed staff rota, improved team efficiency.
- Researched new suppliers, monitored stock levels and ordered supplies when required.
- Trained current and new employees on proper customer service, implementing all policies and protocols.
- Coordinated front and back of the restaurant on a daily basis including opening and closing of the restaurant.
Administrative Assistant
A & Y London Limited
Doncaster, South Yorkshire
03.2020 - 06.2021
- Supported accurate record-keeping with proficient data entry skills.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Contributed to team effort by accomplishing related results as needed.
- Managed front desk duties to ensure smooth operation of reception area.
- Examined, scanned and input documents in software system.
- Gathered information, created charts and produced reports for staff.
- Maintained stock levels to avoid shortages in office supplies.
- Interacted professionally with clients providing excellent service at all times.
Waitress Leader
Colosseo Restaurant
Doncaster, South Yorkshire
11.2018 - 01.2020
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Improved customer satisfaction by providing attentive and professional service.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Handled cash transactions, guaranteeing accurate bill payments.
- Worked efficiently under pressure during peak hours for seamless operations.
- Entered orders into system promptly, reducing wait time for meals.
- Demonstrated menu knowledge to assist customers in meal selections.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
Waitress
El Torero Limited
Doncaster, South Yorkshire
10.2016 - 10.2018
- Maintained excellent level of service in busy and demanding restaurant environment.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Increased order value by upselling sides, drinks and desserts.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Advanced team efficiency by assisting in training new waitstaff members.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Bachelor of Science - Psychology with Criminology
Nottingham Trent University
Nottingham 10.2020 - 05.2023
City and Guilds - Air Cabin Crew
Doncaster College
Doncaster 09.2016 - 07.2017
City and Guilds - Travel and Tourism
Doncaster College
Doncaster 09.2017 - 07.2018
City and Guilds - Aviation
Doncaster College
Doncaster 09.2015 - 08.2016
Diploma of Higher Education - Humanities and Sciences
Doncaster College
Doncaster 09.2019 - 07.2020
Skills
- Effective communication
- Teamwork
- Problem Solving
- Strategic Thinking
- Active Listening
- Time Management Skills
- Planning and organisational skills
- Research
- Scheduling
- Customer Service
Languages
Polish
Native
English
Fluent
Timeline
Manager
El Torero Limited
06.2021 - 01.2025
Bachelor of Science - Psychology with Criminology
Nottingham Trent University
10.2020 - 05.2023
Administrative Assistant
A & Y London Limited
03.2020 - 06.2021
Diploma of Higher Education - Humanities and Sciences
Doncaster College
09.2019 - 07.2020
Waitress Leader
Colosseo Restaurant
11.2018 - 01.2020
City and Guilds - Travel and Tourism
Doncaster College
09.2017 - 07.2018
Waitress
El Torero Limited
10.2016 - 10.2018
City and Guilds - Air Cabin Crew
Doncaster College
09.2016 - 07.2017
City and Guilds - Aviation
Doncaster College
09.2015 - 08.2016
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