Whitney Postill
Overview
9
9
years of professional experience
Work history
Customer Service Executive
Great Rail Journeys
2024.11 - Current
- First point of contact for customers, handling complaints, complex queries, and emergency situations that occur on group tours.
- A reliable point of contact within the team, supporting colleagues and maintaining consistency and high standards during busy periods.
- Regularly liaise with external suppliers and stakeholders, building strong working relationships and meeting deadlines.
- Strong administrative and organisational skills, managing multiple tasks in a fast-paced environment while maintaining high standards.
- Solely responsible for essential tasks that keep tours running smoothly, managing them independently to ensure everything is completed accurately and on time.
- Support day-to-day operations by working closely with internal teams and sharing information clearly.
Psychological Treatment Coordinator
Onebright
York
2022.11 - 2024.05
- Managed a high-volume caseload of 400 clients at once seeking mental health treatment through private insurance, providing compassionate support and guidance to high-risk and vulnerable individuals.
- Acted as a vital link between therapists, clients, and insurance providers, efficiently managing administrative tasks such as processing reports, addressing wishes and concerns, and interpreting psychometric scores to support treatment progress.
- Trusted with VIP clients and complex psychiatric cases, utilising interpersonal skills to help make the experience less daunting, encouraging clients to engage and seek required support.
- Effectively addressed and resolved client problems through good communication and problem-solving skills, to understand how to best support them and ensure they received the most suitable care.
- Developed and delivered training sessions for new team members, providing them with the tools and knowledge to tackle complex cases whilst creating a welcoming space for questions and collaborative learning.
- Consistently received outstanding feedback, achieving 100% quality assurance ratings in monthly reviews, reflecting a commitment to exceptional client care.
Sales Assistant
Schuh
York and Sheffield
2017.06 - 2021.09
- Consistently exceeded store targets and met SLAs by tailoring customer service and sales techniques to individual needs, which contributed to receiving a rare overall '101 rating' following monthly reviews from management and awards for ‘top conversion’ and ‘top sales’.
- Supported management by supervising specific store segments, delegating tasks to staff to ensure targets were met, keeping merchandise attractive, and assisting with opening and closing the store.
- Assisted in the stockroom processing orders for warehouses in a timely manner and ensuring accurate stock levels.
Education
BA (Honours) - Criminology and Sociology
Sheffield Hallam University
SheffieldA-Levels -
Joseph Rowntrees Sixth Form
YorkGCSEs -
Vale of York Academy
YorkTimeline
Customer Service Executive
Great Rail Journeys
2024.11 - Current
Psychological Treatment Coordinator
Onebright
2022.11 - 2024.05
Sales Assistant
Schuh
2017.06 - 2021.09
A-Levels -
Joseph Rowntrees Sixth Form
GCSEs -
Vale of York Academy
BA (Honours) - Criminology and Sociology
Sheffield Hallam University