Whitney Postill
Summary
Enthusiastic and dedicated professional with a first-class honours degree in Criminology and Sociology, with experience in customer service and mental health coordination. Exceptional communication skills and a strong ability to collaborate within a team, while confidently resolving issues independently. A quick learner who adapts seamlessly to new challenges, seeking an opportunity to further develop skills and contribute to a successful, long-term career.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Psychological Treatment Coordinator
Onebright
York
11.2022 - 05.2024
- Managed a high-volume caseload of 400 clients at once seeking mental health treatment through private insurance, providing compassionate support and guidance to high-risk and vulnerable individuals.
- Acted as a vital link between therapists, clients, and insurance providers, efficiently managing administrative tasks such as processing reports, addressing wishes and concerns, and interpreting psychometric scores to support treatment progress.
- Trusted with VIP clients and complex psychiatric cases, utilising interpersonal skills to help make the experience less daunting, encouraging clients to engage and seek required support.
- Effectively addressed and resolved client problems through good communication and problem-solving skills, to understand how to best support them and ensure they received the most suitable care.
- Developed and delivered training sessions for new team members, providing them with the tools and knowledge to tackle complex cases whilst creating a welcoming space for questions and collaborative learning.
- Consistently received outstanding feedback, achieving 100% quality assurance ratings in monthly reviews, reflecting a commitment to exceptional client care.
Sales Assistant
Schuh
York and Sheffield
06.2017 - 09.2021
- Consistently exceeded store targets and met SLAs by tailoring customer service and sales techniques to individual needs, which contributed to receiving a rare overall '101 rating' following monthly reviews from management and awards for ‘top conversion’ and ‘top sales’.
- Supported management by supervising specific store segments, delegating tasks to staff to ensure targets were met, keeping merchandise attractive, and assisting with opening and closing the store.
- Assisted in the stockroom processing orders for warehouses in a timely manner and ensuring accurate stock levels.
Education
BA (Honours) - Criminology and Sociology
Sheffield Hallam University
Sheffield /2019 - /2022
A-Levels -
Joseph Rowntrees Sixth Form
York /2017 - /2019
GCSEs -
Vale of York Academy
York /2012 - /2017
Certification
- Gold Duke of Edinburgh award
- ECDL Course
Timeline
Psychological Treatment Coordinator
Onebright
11.2022 - 05.2024
Sales Assistant
Schuh
06.2017 - 09.2021
BA (Honours) - Criminology and Sociology
Sheffield Hallam University
/2019 - /2022
A-Levels -
Joseph Rowntrees Sixth Form
/2017 - /2019
GCSEs -
Vale of York Academy
/2012 - /2017
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