Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Whitney Kwarteng

Harrow,Middlesex

Summary

Administrative professional with 2 years of experience in customer service and office support. Proficient in cash handling and fostering teamwork in a well-organized work environment. Recognized for strong attention to detail and effective communication skills, contributing to positive relationships with customers and colleagues.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Sales assistant

Iceland
Greenford, Ealing
08.2024 - Current
  • Streamlined till operations to minimise customer waiting time.
  • Enhanced sales conversions through product demonstrations.
  • Cultivated relationships with regular customers to encourage repeat business.
  • Maintained organised displays to create a welcoming store environment.
  • Assisted customers in locating items to improve satisfaction.
  • Managed online orders using inventory management system.
  • Ensured optimal stock availability through effective control measures.
  • Prioritised workload to meet delivery deadlines.

Business Administration Apprentice

Novus Care Limited
Watford
11.2023 - 07.2025
  • Maintained organised filing systems, ensuring easy access to updated information.
  • Monitored stock levels of stationery and office equipment, placing orders as required.
  • Managed office common areas to promote a tidy and professional environment.
  • Handled incoming calls, addressing inquiries and directing communications efficiently.
  • Drafted letters and emails to facilitate effective communication across departments.
  • Ensured confidentiality and reliability of both electronic and hard copy files.
  • Documented messages from inbound calls for comprehensive record-keeping.

Shift leader

JD Wetherspoons
London
04.2019 - 06.2024
  • Assigned tasks, projects and responsibilities to team members and monitored status.
  • Trained and mentored new employees to maximise team performance.
  • Reconciled cash drawers and prepared bank deposits.
  • Ordered stock and procured services to deliver on company goals.
  • Completed opening and closing procedures each day.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected, washed and put away glassware between guests.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Served guests spirits, lagers and stouts at bar.

Front of house team member

DoubleTree by Hilton
City of Westminster
10.2017 - 01.2019
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Polished glasses and cutlery to pristine standards.

Nursery assistant

Christchurch Kindergarten at Ascension
Wembley
06.2016 - 07.2016
  • Read stories and lead activities to help children build foundational learning skills.
  • Engaged children in stimulating learning-based activities and games.
  • Supervised daily activities, lunch break and rest time to monitor schedule.
  • Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.

Shop assistant

Tesco Metro
Wembley
03.2019 - 04.2019
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Guided customers to locate products or alternative items.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Tagged products quickly and accurately with price tags and stickers.

Education

GCSEs - Secondary School

Nower Hill High School
Pinner
09.2012 - 06.2017

GCSEs - Customer Service Level 2 + Maths - Functional Skills Level 2

Skills Training
Wembley, Brent
01.2019 - 03.2020

GCSEs - English - Functional Skills Level 2

City Gateway
Poplar, Tower Hamlets
12.2020 - 07.2021

Skills

  • Customer service and support
  • Microsoft Office proficiency
  • Cash management and till handling
  • Administrative support and basic administration
  • Team leadership and collaboration
  • Inventory management and control
  • Upselling techniques and sales strategies
  • Time management and punctuality
  • Patient attitude and active listening

Affiliations

  • Ice Staking
  • Travelling
  • Gym

Timeline

Sales assistant

Iceland
08.2024 - Current

Business Administration Apprentice

Novus Care Limited
11.2023 - 07.2025

GCSEs - English - Functional Skills Level 2

City Gateway
12.2020 - 07.2021

Shift leader

JD Wetherspoons
04.2019 - 06.2024

Shop assistant

Tesco Metro
03.2019 - 04.2019

GCSEs - Customer Service Level 2 + Maths - Functional Skills Level 2

Skills Training
01.2019 - 03.2020

Front of house team member

DoubleTree by Hilton
10.2017 - 01.2019

Nursery assistant

Christchurch Kindergarten at Ascension
06.2016 - 07.2016

GCSEs - Secondary School

Nower Hill High School
09.2012 - 06.2017

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Whitney Kwarteng