Wesley Osasenaga Aisien

• Audited medication records, temperature logs, and safety documentation, flagging discrepancies early and ensuring full compliance with organisational and regulatory standards.
• Worked closely with multidisciplinary teams to exchange accurate information, resolve complex issues, and support evidence‑based decisions in day‑to‑day service delivery.
• Produced clear, structured reports and documentation that enabled managers and healthcare professionals to make timely, informed decisions.
• Managed high volumes of competing tasks, consistently meeting documentation deadlines while maintaining exceptional accuracy and attention to detail.
• Built strong, trusting relationships with service users, using effective communication to promote independence, de‑escalate challenging situations, and improve wellbeing outcomes.
  

● Assisted in gathering, analysing, and documenting business requirements for projects.

● Supported the development of functional specifications and user stories for business projects

Documented process flows and developed requirements for functional improvements

• Maintained project documentation and ensured requirements were accurately captured and traceable

• Managed and maintained high‑accuracy physical records, safeguarding data integrity and confidentiality while ensuring full compliance with organisational standards.
• Coordinated calendars, meetings, and day‑to‑day administrative workflows, keeping documentation organised and improving efficiency across the team.
• Handled and prioritised incoming correspondence, calls, and records, ensuring timely processing, accurate documentation, and smooth operational flow.