Wesley Walters
London,England
Summary
I am a multi-skilled individual with varied experience in life and the retail sale and entertainment sector, with excellent interpersonal and communication skills, I am able to relate, empathize, and also show empathy to people. I am excellent at customer service and have time management and prioritisation skills with a positive attitude to work. I understand some health and safety legislation and have a positive, proactive can-do attitude. If you are looking for someone with the ability to follow processes and procedures whilst maintaining a friendly, approachable personality able to offer support and guidance to colleagues at all levels I'm your person.
I am a trustworthy person with years of practical experience and have a positive outlook on my work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
A Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Experienced in training colleagues to interact positively with the public and provide quality customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesman
Walkers
City of London
01.2023 - Current
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Managed customer product and service queries, resolving effectively and efficiently.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Processed product returns/exchanges, when the product expiry date are reached.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maximised sales revenue through effective upselling and cross-selling of associated products.
- Strengthened existing client relationships to maintain customer loyalty.
- Established positive relationships with new or prospective clients using great customer service.
- Met sales targets by generating leads among target audiences.
Guest Cinema Host
ODEON Cinemas
London, LONDON
10.2012 - Current
- Respond to guest questions regarding the day's events future films, deals, and weekly offers.
- Help cinema guests to their assigned seats by providing directions and leading the way with a flashlight while the lights are low and dimmed.
- Engage with staff to better understand needs and deliver excellent service.
- Prepare orders to deliver excellent presentations and quality standards.
- Resolve customer queries and problems by using effective communication and providing step-by-step solutions.
- Diffuse challenging situations using conflict management techniques.
- Monitor guests who show aggressive behaviour, escalating to security personnel for safety if necessary.
Food Delivery Driver (during school holiday)
Turn Quick
London
07.2022 - 08.2022
- Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
- Delivered to customers on time by following pre-calculated route and schedule.
- Complied with company policies and food regulations for customer health and safety.
- Manually lifted boxes and bags to load van with delivery goods.
- Verified orders with customers upon delivery.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Received consistently positive customer feedback on delivery times and service levels.
- Complied with all traffic and safety laws while representing company.
Mini Bus Driver
ODEON Cinemas
London, Select State / Province
06.2011 - 10.2020
- Maintain timely adherence to schedules and safety protocols.
- Adhered to timetables and routes to maintain timely arrivals and departures.
- Obeyed rules and regulations of the driver and Vehicle Standards Agency in addition to local laws and stipulations.
- Kept management informed of live traffic updates and delays if/when they impacted routes and schedules.
- Entertained staff during their journey home whilst providing, helpful advice and information.
- Used GPS software to divert around major traffic incidents with minimal impact on routes.
- Achieved zero incidents involving collisions with vehicles or pedestrians.
- Worked at night and on weekends demonstrating flexibility with scheduling needs.
- Followed traffic laws to protect vehicles and passengers.
Stock Quality Controller
ODEON Cinemas
London, Select State / Province
12.2010 - 06.2011
- Kept abreast of stock levels, modifying purchasing quantities to meet customer demand.
- Cleaned and tidied storage areas to maintain health and safety standards.
- Used inventory management system to maintain accurate order records.
- Meticulously quality-checked products before placing them on shelves, verifying they were in-date, correctly labeled, and assessed for damages.
- Counted incoming pallets to determine the accuracy of received goods.
- Tracked inventory use and estimated needs for timely reordering.
- Transported products from stockroom and placed on shelves to replenish items.
- Created eye-catching merchandise displays to draw attention to new and promotional items.
Education
NVQ Level 1 - Community warden Core Training
Southwark Council
London2007
NVQ Level 1 - Core Warden Training
Southwark Council
London, ENG2007
Skills
- Good communication skills
- Problem-solving skills
- Excellent customer service
- Positive proactive attitude
- Good time management
- Excellent conflict management skills
- Proactive sales approach
- Exemplary customer service
- Face-to-face selling
- Target driven
- Just In Time stock control
- Returns
Certification
- Introduction to childcare certified
- National Nursery Examination Board (NNEB)
Timeline
Salesman
Walkers
01.2023 - Current
Food Delivery Driver (during school holiday)
Turn Quick
07.2022 - 08.2022
Guest Cinema Host
ODEON Cinemas
10.2012 - Current
Mini Bus Driver
ODEON Cinemas
06.2011 - 10.2020
Stock Quality Controller
ODEON Cinemas
12.2010 - 06.2011
NVQ Level 1 - Community warden Core Training
Southwark Council
NVQ Level 1 - Core Warden Training
Southwark Council
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