Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hobbies & Interests
BusinessAnalyst
Wesley Harrigan

Wesley Harrigan

Southampton,Hampshire

Summary

Passionate Technical Team Lead with experience in project management, data accuracy , hardware management with a special interest in Audio Video and VTC technologies.

Independent problem-solver focused on customer service and product development and maintenance.

Works well under tight deadlines. Logical thinker with top problem-solving abilities.

Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service and training whilst carrying out maintenance, repairs and projects on or under budget.

Overview

18
18

Years of professional IT experience

3
3

Years of volunteering time to Student STEM learning competitions

Work History

EMEA-Technical Team Leader

Lockheed Martin UK
Havant, Hampshire
08.2019 - 04.2024
  • Followed or created technical documentation for accurate installation, maintenance & repair work.
  • Developed technical solutions to diverse operational problems.
  • Worked on multiple large scale high value projects such as New London head offices over £8M, office merges & migrations due to hybrid working changes & had just begun work on the £50m Space skills, research & development center in Northumbria University.
  • Identified opportunities to enhance existing products & systems as well as reduce overheads & costs on hardware or software.
  • Delivered technical strategy in line with agreed project roadmap.
  • Offered technical advice & leadership to drive prompt, innovative solutions to end user's & meeting room AV issues or solutions.
  • Did alot of work on Smartdraw, a Autocad style system for designing, drawing out Meeting rooms and exect offices for all the Hardware including meeting room AV kit.
  • Answered user questions about hardware & software operations to help resolve problems or requirment.
  • Oversaw budgets, designating funds strategically for maximum ROI on project targets or staff needs.
  • Regularly meet with hardware manufacture's & resellers account managers to gain information on new generation tech, feedback complaints & bugs, negotiate discounts for next quarters/ Years orders.
  • Used call logging software to track support tickets & document actions.
  • Nurtured team's technical skills & knowledge by offering ongoing training or assistance with anything they needed.
  • Oversaw variety of projects simultaneously, managing deadlines & expectations.
  • Delivered tailored IT assistance to customers with disabilities VIA OChealth & ESH teams.
  • Delivered reliable, high quality technical support to average of 2000 users daily from UK, EU, Middle east & Australia.
  • Demonstrated respect, friendliness & willingness to help whoever & wherever needed.
  • Assisted purchasing manager with identifying improvement opportunities & managing purchasing operations.

Computer System Analyst

Lockheed Martin UK
Whiteley, Hampshire
10.2016 - 08.2019
  • Delivered reliable, high quality technical support to average of 1700 users daily.
  • Studied and documented present workflow to recommend process improvements.
  • Tracked computer system and network performance to identify root causes of issues.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Supported project closure activities, including documentation and knowledge transfer.

IT Service Desk Engineer

Dimension Data-NTT
Fleet, Hampshire
08.2010 - 09.2016
  • Delivered reliable, high quality technical support to average of 4000 users daily.
  • Tested function of peripheral equipment and completed quality repairs.
  • Replenished stock and processed deliveries to maximize product availability for the business.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Conducted server back-up and recovery operations in line with protocols.

Education

Btec Diploma in public services - Customer services and information technology.

Brockenhurst College
Brockenhurst
/2001 - /2003

Skills

  • Technical issues analysis
  • IT project management
  • Desktop support
  • AV Equipment maintenance
  • Application installations
  • Hardware upgrades
  • Problem-solving
  • Customer service expert
  • Emotional intelligence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy

Timeline

EMEA-Technical Team Leader

Lockheed Martin UK
08.2019 - 04.2024

Computer System Analyst

Lockheed Martin UK
10.2016 - 08.2019

IT Service Desk Engineer

Dimension Data-NTT
08.2010 - 09.2016

Btec Diploma in public services - Customer services and information technology.

Brockenhurst College
/2001 - /2003

Hobbies & Interests

  • Board game's
  • Painting
  • Reading/ Audio books
  • Gaming
  • Dog Walking
  • DIY

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Wesley Harrigan